Product Management and Design: Identify Problems and Quantify Opportunities

favorite design thinking tool

Product Management identifies problems in the marketplace, conducts analysis, and quantifies opportunities for solutions to the problems. Product Management develops a better understanding of the market, customers, and the customers’ end-users, to create Buyer and User Personas. Personas are a stand-in for a unique group of people who share common goals. They are fictional representatives—archetypes … Read more

Product Design: Bridging the Gap between Product Management & Development

I was recently asked by Good Experience to present a webinar on Product Design: Bridging the Gap between Product Management & Development, an article I wrote for Pragmatic Marketer magazine. Here it is (basically)… Product Design is the bridge between Product Management and Product Development. Product Management quantifies the problems, writes requirements, and validates the … Read more

Develops Prototypes to Validate Activities, Tasks, and Actions meet Your Customers’ Needs

Product designers have tools they use to define activities, tasks, actions, and operations such as activity diagrams, wireframes, and prototypes. Product Design develops prototypes to elicit customer feedback to validate the solutions activities, tasks, and actions meet their needs. Wireframes are a quick and easy way to prototype a design for feedback. Wireframes are a … Read more

Define Who, Why, What, and How: Roles, Goals, Scenarios, and Activities

The product manager must have a concise vision for the product they can clearly articulate to the product designers. Put the customers and users activities in context of the market problem the solution is solving. Markets are made up of segments. We must be able to define our market segmentations in terms of their needs … Read more

Don’t Listen to your Customers!

OK, that got your attention… Sometimes the best way to satisfy a customer’s need is to ignore their suggestions. Customers have ideas about incremental improvements to their workflow, but if we develop something that is truly innovative, our ideas probably won’t make sense to existing customers. Sometimes when we solve a market problem, our solution … Read more