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Tag: leadership

And One More Thing… Realizing a Vision of Innovation through Customer Experience

Posted in Culture, Customer Experience, and Innovation

“And one more thing…” is a phrase Steve Jobs famously used in making announcements of products towards the end of his presentations. Steve Jobs also…

Open-Source Compassion Network, A Guide to Practical Compassion from Leo Babauta, Zen Habits

Posted in Leadership, and Life

From Leo Babauta Zen Habits blog post, A Guide to Practical Compassion, shares that: “To practice compassionate actions, you start with yourself. A lot of…

25 Best Practices to Employee Engagement

Posted in Culture, Customer Experience, Leadership, Uncategorized, and Voice of the Custostomer

The Temkin Group recently published The Five I’s of Employee Engagement. As recent research has shown us the direct correlation between employee engagement, customer loyalty…

Great Leaders have a Fundamentally Different Understanding of the Company Experience

Posted in Culture, and Leadership

On April 23, 2012, Geoffrey James posted 8 Core Beliefs of Extraordinary Bosses. In this post, Geoff shares that the best managers have a fundamentally…

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