Customer Experience Architect
Posted in Brand, Brand Experience, and Business Strategy
Altruistic behavior is common throughout the animal kingdom, particularly in species with complex social structures. For example, vampire bats regularly regurgitate blood and donate it…
Posted in Business Strategy, Design, and Leadership
Over the years, I have developed my share of Design vision, missions, goals and strategies. Early in my career, I developed the teams from scratch…
Posted in Customer Experience, and Experience Design
In UX Stories Communicate Designs, Sarah Gibbons shares with us: Stories are a natural part of our lives. We tell, read, and listen to stories…
Posted in Agile, Customer Experience, and Experience Design
Your products and services are delivering an experience to your customers regardless if you are consciously managing them. A good experience delights customers and generates…
Bruce Temkin is the co-founder and Chair of the Customer Experience Professionals Association and the Managing Partner of the Temkin Group. Prior to founding the…
Posted in Agile, Customer Experience, Design Thinking, and Experience Design
In today’s experience economy, successful companies don’t stand out because of their efficient production or their better engineering. It is their dedication to understanding their…
Posted in Agile, Customer Experience, Experience Design, Product, and Technology
I was recently interviewed by Carlos Marquez, CEO at Connexa. He was looking for clarity around Agile development and the roles that Customer Experience and…
Posted in Analytics, Experience Design, UX and Analytics, and Voice of the Custostomer
The Golden Rule or law of reciprocity is the principle of treating others as one would wish to be treated. It is a maxim of altruism seen in many religions and cultures. Simply…
Posted in Experience Design, mobile, Product, Service Design, and Technology
Steve Craig, Director of Products & Experience for Identity at Mitek, is a product leader known for creating and executing product vision and driving technology roadmaps…
Posted in Agile, Design Thinking, and Service Design
John Knight posted this a few months ago. I believe that that these 10 trends are worth paying attention to: “…underpin digital transformation across mobile,…
