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Category: Quotes

Give the Moment What the Moment Needs

Posted in Career Advice, Customer Experience, Experience Design, Life, Quotes, and Service Design

Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me. …

Customer Enchantment: An Interview with Bob Caruso

Posted in Customer Experience, Emotional Design, Quotes, Service Design, and Voice of the Custostomer

Bob Caruso is a Managing Director at Endeavor Management bringing over 20 years’ experience in reinventing, redefining and energizing customer experiences. He’s been a part…

Inspire the Creation of Great Experiences

Posted in Culture, Customer Experience, Experience Design, Leadership, and Quotes

There’s work and there’s your life’s work. The kind of work that has your fingerprints all over it. The kind of work that you’d never…

The Next Generation of Customer Experience Leaders

Posted in Books, Customer Experience, Event, Experience Design, and Quotes

“This is the best business book in years! Bean and Van Tyne do a brilliant job of analyzing what winners do to create a world-class…

My New Favorite Quote

Posted in Quotes

“Most regrets, by the way, are acts of omission and not commission. If you do bad things, if you go murder somebody, that would be…

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