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Category: Leadership

Leading Customer Experience Organizations Have Great Culture

Posted in Culture, Customer Experience, Leadership, and Uncategorized

Before you can have a great customer experience, you need to be able to retain the talent that can determine, develop and deliver these experiences.…

Inspire the Creation of Great Experiences

Posted in Culture, Customer Experience, Experience Design, Leadership, and Quotes

There’s work and there’s your life’s work. The kind of work that has your fingerprints all over it. The kind of work that you’d never…

Great Leaders have a Fundamentally Different Understanding of the Company Experience

Posted in Culture, and Leadership

On April 23, 2012, Geoffrey James posted 8 Core Beliefs of Extraordinary Bosses. In this post, Geoff shares that the best managers have a fundamentally…

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