Creating an effective and user-friendly chatbot experience involves considering several factors, including human-centered design principles and conversational flow best practices. Here are some guidelines to enhance the user experience of your chatbot: 1. Understand Your Audience – Identify your target audience and tailor the language and tone of the chatbot accordingly. – Consider user demographics, preferences, … Read more
One crucial aspect of designing artificial intelligence (AI) generated experiences is the integration of the “Human in the Loop”. This symbiotic relationship between AI and human input is redefining the way we design, develop, and interact with intelligent systems. What is Human in the Loop? Human in the Loop (HITL) is understanding the irreplaceable role of … Read more
Artificial intelligence (AI) prompts play a pivotal role in shaping how users interact with applications, websites, and devices, leading to more intuitive and personalized experiences. Understanding AI Prompts AI prompts refer to the intelligent cues or suggestions provided by machine learning algorithms to guide users through a specific process or help them make informed decisions. … Read more
In the ever-evolving landscape of technology, one of the most promising and transformative advancements is the integration of generative artificial intelligence (AI) into user experience (UX) design. Generative AI, powered by deep learning models, is changing the way we interact with digital interfaces, offering unprecedented opportunities to create more personalized, intuitive, and engaging user experiences. … Read more
“Better decisions make a better world. However, improving decisions is a messy and difficult thing.” – The Decision Lab There is a common misconception that most people have well-defined preferences and make well-informed, self-interested decisions based on those preferences. Behavioral economics looks at the differences between what people “should” do and what they actually do … Read more
Being innovation isn’t easy. First, you need to have an understanding on what innovation really is and how to apply it to your organization process. Second – and probably more important, you need to have the will to change how you do things today. People, in general, don’t like to change. Getting people to change … Read more
More than 5 million Google searches happen daily according to MailChimp. Search engine optimization (SEO)—adjusting your website to boost the amount of quality traffic that comes to it—is an essential part of connecting with your audience. Search engines like Google and others use formulas, called algorithms, to determine what sites to serve up in response … Read more
Breadcrumbs (or breadcrumb trail) are a navigation system that shows the location in a site or app. The term comes from the Hansel and Gretel fairy tale in which the main characters create a trail of breadcrumbs in order to track back to their home. Breadcrumbs serve as a visual “cue”, indicating the location of … Read more
The last, best experience a shopper has anywhere becomes the minimum expectation for the experience they want everywhere. – Havas 2019 Prosumer survey Havas Group surveyed a combination of 2,000 “pro-sumers” — early adopters who are forward thinking, influential, and proactive in what they do and share — and mainstream consumers across the U.S., U.K., … Read more
“With consumers now spending significantly more time online, the notion of maximizing your brand’s digital presence has become a necessity. If you’re not reaching and engaging potential customers across a purchase journey that’s increasingly online, you can be sure another brand is.” – Mata Martinez, Think with Google Google teamed up with Boston Consulting Group … Read more
The Nielsen Norman Group has done extensive research with people shopping online and identified five main types of behavior: product-focused, browsing, researchers, bargain-hunters, and one-time shoppers. Each customer type benefits from a different online experience: Product-Focused Product-focused shoppers know the exact product model and options they want. They want to easily find the item they … Read more
In ten years of helping more than 900 companies design and execute enterprise-wide customer-experience programs, the McKinsey Company have a formula that they have seen 15 to 20 percent increases in sales conversion rates, 20 to 50 percent declines in service costs, and 10 to 20 percent improvement in customer satisfaction. The formula has specific … Read more