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Category: Experience Design

The Economics of Net Promoter Temkin Group Report

Posted in Customer Experience, Experience Design, Service Design, and Voice of the Custostomer

The Economics of Net Promoter, published by the Temkin Group, examines the link between NPS and loyalty across 19 industries (airlines, appliance makers, auto dealers,…

The Four Customer Experience Core Competencies

Posted in Brand, Culture, Customer Experience, Emotional Design, Experience Design, Leadership, Service Design, and Voice of the Custostomer

In the latest Temkin Insight Report, The Four Customer Experience Core Competencies, it highlights what it takes for an organization to become truly customer-centric. The…

Customer Experience Design Best Practices for Mobile

Posted in Customer Experience, Experience Design, and mobile

Forrester (and others) have put out some useful tips for designing experiences for mobile including Mobile App Design Best Practices and Best Practices in Mobile…

The Tablet is now the Preferred Device for Reading and Writing Emails

Posted in Analytics, Brand, Customer Experience, Experience Design, mobile, and Voice of the Custostomer

A new research study finds that majority of iPad owners say it is their preferred device for reading and writing email. The survey was conducted…

Good Service Design Breeds Satisfied, Loyal Customers

Posted in Brand, Customer Experience, Experience Design, and Service Design

From Mark Eberman post, A Consistent Experience Is a Better Experience: Service Design on Micro Ecommerce : “Service design, viewed narrowly, is crafting each service…

The TEDxSanDiego Experience

Posted in conferences, Culture, and Experience Design

TED is a nonprofit devoted to “ideas worth spreading” – amazing talks by remarkable people, free to the world. It started as a conference bringing…

An Experience Design Definition Statement

Posted in Experience Design

One of the Apple Guidelines for developing applications is to create an application definition statement early in your development effort to help you turn an…

Your Product’s Personality Can Create Meaning, Trust and Loyal Customers – or Not

Posted in Brand, Customer Experience, Emotional Design, Experience Design, and Uncategorized

In their recent post, Emotion Communicates Personality, Forms Relationships and Creates Meaning, Trevor van Gorp and Edie Adams share with us that: “Regardless of whether…

Lessons From Apple: Schedule-driven release produces half-baked products and kills innovation

Posted in Career Advice, Customer Experience, Experience Design, Leadership, and Uncategorized

In the October 29 post by Om Malik, From inside Apple, the Scott Forstall fallout at Gigaom.com,Om shares: “Unlike in the Jobs era, when the…

Big Data, Analytics, SaaS and the Experience

Posted in Analytics, Brand, Experience Design, mobile, Uncategorized, and UX and Analytics

We are seeing the blooming of the Experience Economy in the Information Age. There is so much information we have create Big Data. The trend…

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