I recently attended Jared Spool’s presentation “Insecure & Unintuitive: How We Need to Fix the UX of Security.” If you haven’t heard Jared speak then I recommend that you do. Jared is both highly entertaining and highly informative. In this presentation, Jared shared how organizations are losing millions of dollars because people don’t remember their … Read more
I was recently interviewed by Carlos Marquez, CEO at Connexa. He was looking for clarity around Agile development and the roles that Customer Experience and User Experience play. Here’s what I shared: According to the latest definition of Agile software development on Wikipedia: “Agile software development describes a set of values and principles for software … Read more
I find myself going back to Fabien Girardin’s excellent article, Experience Design in the Machine Learning Era, and mining it for more gold. Fabien shares: “Nowadays, the design of many digital services does not only rely on data manipulation and information design but also on systems that learn from their users. If you would open the … Read more
Mark Weiser gave us the concepts of ubiquitous and invisible computing. Ubiquitous – available to us anytime and everywhere – and Invisible – we don’t see it and it doesn’t get in our way of completing our task at hand. Nowadays, we expect our mobile phones, wearables, home systems, etc… to be ubiquitous and invisible – … Read more
Last week was the 5th annual San Diego Startup Week. I had the honor of speaking on UX and Agile at Moniker Warehouse and participating on a panel discussion on Creativity. My talk on UX and Agile was based on my new book, Easy to Use 2.0, and was well attended. The panel on … Read more
According to Dr. BJ Fogg, founder of the Persuasive Tech Lab at Stanford University and the Fogg Behavioral Model, persuasive technology uses seven strategies to influence behavior: Reduction – Simplify the task the user is trying to do. Tunneling – A step-by-step sequence of activities that guides the user through the behavior. Tailoring – Provide feedback … Read more
The Golden Rule or law of reciprocity is the principle of treating others as one would wish to be treated. It is a maxim of altruism seen in many religions and cultures. Simply stated, “One should treat others as one would like others to treat oneself.” As a child, I learned it as “Do onto others as you would want them to do … Read more
I sat down with Armond Mehrabian, host of Portofino Media, to talk about the User Experience Manifesto. In past episodes we delved into Design Sprints and Agile UX at the Portofino studios but for this episode we met at at Nutmeg Bakery and Cafe. The ambiance was caffeinated. https://soundcloud.com/armond-5/here-comes-the-user-experience-manifesto
I want to thank everyone for the feedback we got on our first draft of the UX Manifesto. Here is my updated thoughts: Human-Centered over System-Centered Human-Centered, as the name implies, is designing solutions around human. It is the process that innovators like Apple and IDEO follow. System-centered is the opposite. It is designing your … Read more
In the Harvard Business Review article, AI Won’t Change Companies Without Great UX, Michael Schrage asked the question, “As artificial intelligence algorithms infiltrate the enterprise, organizational learning matters as much as machine learning. How should smart management teams maximize the economic value of smarter systems?”: “Strategically speaking, a brilliant data-driven algorithm typically matters less than … Read more
While helping BD Medical Technology redesign their intranet, I got the distinct honor and pleasure of working with the Nielsen Norman Group. NN/g conducted card sorts and tree studies with UserZoom. This also led to me doing a NN/g Design Thinking and Agile online seminar. UserZoom has been one of the primary sponsor of UX … Read more
Easy to Use was a good book. It covered much of what I have learned over my many years of creating great user experiences with agile development for enterprise software. But there were a few more things that I that I wanted to say. Easy to Use 2.0 covers new topics like user experience myths and … Read more