Customer Experience Architect
Posted in Agile, Business Strategy, Career Advice, Design Thinking, Innovation, Leadership, and Life
“Success is a lousy teacher. It seduces smart people into thinking they can’t lose.” – Bill Gates, Founder of Microsoft “Early success is a terrible…
Posted in Career Advice, Design Thinking, Leadership, and Life
It is okay to disagree with me.You wouldn’t be the first.I sometimes disagree with myself. A disagreement is an opportunity to explore.And I love to…
Posted in Career Advice, Leadership, and Life
Good mentors are important. The best workplaces have formal programs to develop mentoring relationships. LinkedIn has even launched a feature to help you find one. And how to be…
Posted in Business Strategy, and Career Advice
From The Wall Street Journals article, Radically Open: Tom Friedman On the Future of Work,Tom Friedman, Pulitzer Prize-winning columnist for The New York Times and author…
Posted in Business Strategy, Career Advice, Culture, Innovation, Leadership, and Life
“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill In today’s dynamic markets, teams must…
Posted in Books, Career Advice, conferences, Customer Experience, Customer Insights, Emotional Design, Experience Design, Innovation, and Leadership
It has been an exciting year for Jeof and I and The Customer Experience Revolution this month. We had a great time as Closing Keynotes…
Posted in Books, and Career Advice
The Standard for Product Management and Marketing is Here! The Guide to the Product Management and Marketing Body of Knowledge (ProdBOK) is a comprehensive, easy to…
Posted in Career Advice, Customer Experience, Experience Design, Life, Quotes, and Service Design
Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me. …
Posted in Career Advice, Customer Experience, Experience Design, Leadership, and Uncategorized
In the October 29 post by Om Malik, From inside Apple, the Scott Forstall fallout at Gigaom.com,Om shares: “Unlike in the Jobs era, when the…
Posted in Career Advice, Culture, and Leadership
In their August 20 post this past week, To Encourage Innovation, Eradicate Blame, Ken and Scott Blanchard share that “We know that the most innovative…
