Sean Van Tyne 
In today’s competitive landscape, businesses must focus on meeting the needs of their customers to remain relevant and successful. This means shifting away from product-centric business models and adopting a more customer-centric approach. The focus on a customer-centric approach includes increased customer loyalty, improved customer satisfaction, greater customer lifetime value, and ultimately, higher revenue and … Read more
“The power of the Web is in its universality. Access by everyone regardless of disability is an essential aspect.” -Tim Berners-Lee, W3C Director and inventor of the World Wide Web The Web is fundamentally designed to work for all people, whatever their hardware, software, language, location, or ability. When the Web meets this goal, it … Read more
Artificial intelligence (AI) is rapidly transforming the landscape of User Experience (UX) design, both as a tool for designers and as a component within the experience. AI as a Tool for UX Designers AI empowers UX Designers to work smarter, not harder, automating tedious tasks and providing valuable insights. Automating Repetitive Tasks Personalizing User Experiences Improving Usability Testing … Read more
“Product” can be a physical object, software, a service, or a combination of these. “Market” can refer to target audience segments, ideal customer profiles, personas, or a combination. The “fit” is the magic. “Product-market fit means being in a good market with a product that can satisfy that market.” -Marc Andreessen, co-author of Mosaic, co-founder … Read more
Creating a comprehensive AI strategy plan involves several key steps to ensure alignment with business goals, effective implementation, and long-term success. A good AI strategy plan is a roadmap that guides an organization in leveraging artificial intelligence to achieve its business objectives. It should be comprehensive, adaptable, and aligned with the overall business strategy. Here’s a breakdown … Read more
Artificial intelligence (AI) is significantly enhancing the customer experience (CX) across various industries in several ways: Personalized Experiences Visual Search and Recognition: AI-powered visual search allows customers to find products using images instead of text. It enhances the shopping experience, especially in fashion and home decor industries. Augmented Reality and Virtual Reality: In retail and tourism, AI-enhanced AR and VR experiences allow customers to … Read more
Persona-driven Agile Development is a methodology that combines the human-centric focus of personas with the iterative and flexible nature of Agile methodologies. This approach helps ensure that the products being developed align closely with the needs and goals of the target customer by keeping them at the center of the development process. 1. Create Personas … Read more
Delivering a high-quality customer experience on a consistent basis converts customers into enthusiastic brand advocates – people who genuinely want to tell their friends and colleagues about the experience your products and/or services deliver. And they might even post on their social media platforms, which is incredibly strong (and essentially free) marketing – boosting levels of … Read more
The startup funding journey typically begins with the pre-seed stage and progresses through seed funding, Series A, Series B, and so on. Each funding stage is designed to support a startup’s growth by providing the resources needed to develop products, services, and market strategies. In some cases, startups may also opt for Series C, or … Read more
The right investors can help your startup scale. And for those still in the ideation stages, an investor can mean the difference between your idea leaving the ground or never leaving your head. There are various types of investors to consider, each with their own unique benefits and drawbacks. Understanding the different types of investors … Read more
I was in a meeting and got a text from my daughter that she needed help with writing a challenging correspondence. I texted her back that I would call her when it was done. When I called her back, she used a Gen AI tool to write the correspondence and was impressed with how easy … Read more
The Sales Customer Relationship (SCR) is the heart of a successful sales process. It focuses on building and nurturing relationships with customers to drive sales and foster long-term loyalty. It’s more than just closing deals; it’s about understanding customer needs, providing value, and creating a positive experience throughout the entire customer lifecycle. Here’s a breakdown … Read more