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Month: January 2016

Persona Walkthrough

Posted in Customer Experience, Customer Insights, Design, Experience Design, and Service Design

The other day I was helping a good friend and colleague with a “persona walkthrough.” A persona walkthrough is when you “walkthrough” your experience assuming…

What to Expect at a UX Boot Camp

Posted in Customer Experience, Experience Design, and Leadership

Here is what you can expect at the UX Boot Camp for Entrepreneurs this Saturday, January 23 at PIRCH headquarter (9620 Towne Centre Drive, Suite…

How Do You Design Great Solutions for People?

Posted in Customer Experience, Customer Insights, Event, and Experience Design

We can only design great solutions for people when we have a deep and detailed knowledge of their needs. Each new generation of solutions improves…

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