“Christmas came early” was the subject of a recent email I received from friend/colleague, Rob Scruggs. Rob had just gotten his special bulk order of The Customer Experience Revolution directly from the publisher. Rob distributed the books at his company and started a little CX revolution of his own.
I first met Rob in March of 2012 at the JD Power and Associates Service Excellence Summit 2012 in Orlando, Florida. The Customer Experience Revolution was just released that January, and Jeof and I were keynote speakers. It was our first big speaking gig since the book came out and JD Power did an excellent job taking care of the guest and speakers. Being held at the Hilton Orlando Bonnet Creek in the heart of Disney World definitely helped JD Powers create an enchanting experience.
Those early days of the book release were exciting; Jeof and I had no idea how successful the book would be. We wrote the book to help leaders and decision makers to understand the economic value of customer experience by providing examples of how big, well known brands and small companies you probably have never heard of created significant, sustainable growth – even during difficult economic times – by focusing on the customer experience.
This year The Customer Experience Revolution is in its third printing and several university’s business colleges use the book in their curriculum. And Jeof and I get to speak all over the world to spread the word of the revolution.
Thanks Rob – and everyone who has been a part of this journey.