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Month: June 2013

Plan for Radical Transformation in new Customer Experiences!

Posted in Customer Experience

Daniel Burrus, shares with us in his post, The new Golden Rule in business is this: Give your customers the ability to do what they…

Give the Moment What the Moment Needs

Posted in Career Advice, Customer Experience, Experience Design, Life, Quotes, and Service Design

Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me. …

The Touch Experience

Posted in Uncategorized

A few weeks ago, John White interviewed me for a white paper that he is doing on touch. I didn’t think I would have much…

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