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Month: April 2013

Customer Enchantment: An Interview with Bob Caruso

Posted in Customer Experience, Emotional Design, Quotes, Service Design, and Voice of the Custostomer

Bob Caruso is a Managing Director at Endeavor Management bringing over 20 years’ experience in reinventing, redefining and energizing customer experiences. He’s been a part…

La Madeleine in Alexandria, Virginia

Posted in Customer Experience

I was recently traveling in Alexandria, Virginia on business and stopped at La Madeleine Country French Café on King Street for breakfast. I went to…

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