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Month: December 2012

Customer Experience Lessons from the ABCs of Life from Annette Franz Gleneicki

Posted in Brand, Customer Experience, Leadership, and Voice of the Custostomer

Annette Franz Gleneicki shared this post, this last Tuesday, December 18, 2012, on her blog, CX Journey and I had to past it along. As…

Prototyping and Iterate

Posted in Uncategorized

I cannot over emphasize the importance of developing prototypes and reviewing them with your target audience when designing anything for people. As much as you…

25 Best Practices to Employee Engagement

Posted in Culture, Customer Experience, Leadership, Uncategorized, and Voice of the Custostomer

The Temkin Group recently published The Five I’s of Employee Engagement. As recent research has shown us the direct correlation between employee engagement, customer loyalty…

The TEDxSanDiego Experience

Posted in conferences, Culture, and Experience Design

TED is a nonprofit devoted to “ideas worth spreading” – amazing talks by remarkable people, free to the world. It started as a conference bringing…

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