Upcoming Events
May 22: Customer Experience Special Interest Group, San Diego, CA
June 14: San Diego Software Industry Council, San Diego, CA
June 26: Customer Experience Special Interest Group, San Diego, CA
July 11: Orange County Product Managers, Orange County, CA
July 24: Customer Experience Special Interest Group, San Diego, CA
August 19-22: LPL Financial 2012 Focus Conference, San Diego, CA
August 28: Customer Experience Special Interest Group, San Diego, CA
September 25: Customer Experience Special Interest Group, San Diego, CA
October 23: Customer Experience Special Interest Group, San Diego, CA
2012 Events
America Session 2012
World Trade Center
San Diego, CA
April 18, 2012
Service Excellence Summit 2012, Keynote Speaker
JD Power and Associates
Orlando, Florida
March 14-15, 2012
Certificate in User Experience and Usability
California State University Fullerton, Fullerton, CA
February 18, 2012
Website Usability LIVE
TechBiz Connection
Irvine, California
January 18, 2012
2011 Events
Software Development and Evolution Conference 2011
Winnipeg, Canada
October 17 -19, 2011
Ask Watch and Listen (PDF)
UX Design and Agile Development (PDF)
ProductCamp SoCal 2011
Cal State Fullerton’s Mihaylo College of Business, Fullerton, CA
October 15, 2011
Customer Journey Mapping
San Diego Software Industry Council
User Experience Business Information Group
July 14, 2011
Designing Technology for People
Los Angeles IIBA
Disney Consumer Products, Los Angeles, CA
May 17, 2011
How Much UX
PMI San Diego Conference 2011
May 14, 2011
Applying the Theory of Multiple Intelligence to the Online Learning Experience
Bridgepoint Education, San Diego, CA
April 27, 2011
Companies with UX departments
San Diego Computer-Human Interaction
April 20, 2011
What Are YOUR User Experience Requirements?
San Diego Software Industry Council
User Experience Business Information Group
April 7, 2011
Profitability by Customer Experience
OC Product Managers, Orange County, CA
March 30, 2011
Pathways to User Experience
San Diego Computer-Human Interaction
February 16, 2011
2010 Events
ProductCamp SoCal 2
Cal State Fullerton’s Mihaylo College of Business
November 6, 2010
User Experience Balanced Scorecard
San Diego Software Industry Council
User Experience Business Information Group
September 15, 2010
Bridging the Gap between Management and Development Webinar
Creative Good Council High Tech SIG
August 10, 2010
Customer Experience and Emotional Design
San Diego Software Industry Council
User Experience Business Information Group
June 02, 2010
Get It Right: Analytics and User Experience Design
San Diego Software Industry Council
User Experience Business Information Group
March 03, 2010
UCSD CSSA Cognitive Science Conference 2010
January 16, 2010
2009 Events
Human Centered Design: User-Experience Development: Strategy, Tactics, and Maturity Modeling
HCI International 2009, July 22, 2009
white paper (download)
User Experience: Bridging the Gap between Business and Technology
PMI SD Conference, MAY 15, 2009
UX measurements accelerate revenue!
San Diego Software Industry Council
User Experience Business Information Group
June 3, 2009
UX with What You Got: In-sourcing Your User Experience
San Diego Software Industry Council User Experience Business Information Group
March 05, 2009
Architecture from Solution to Enterprise: A necessary evil or effective best practices?
AITP San Diego, February 11, 2009
International Institute of Business Analysis
Business Analyst Role in developing successful User Experience
January 20, 2009 San Diego, CA
2008 Events
Market Aligned User Experience Seminar
Del Mar Doubletree, October 8, 2008
Fuel-efficient User Experience
SDSIC User Experience BIG, September 10, 2008
Achieving Customer Loyalty and Top Line Growth through User Experience Talent Acquisition
SDSIC User Experience BIG, June 4, 2008
User Experience Design
San Diego Chapter of Society for Software Quality, March 27, 2008
Beyond Usability
SDSIC User Experience BIG, March 5, 2008
Mashups! Composite Enterprise Applications
SDSIC Service Oriented Architecture BIG, February 27, 2008
2007 Events
What We Learn from Our Customers
SDSIC User Experience BIG, October 10, 2007
The User is NOT You: Defining Your Users
SDSIC User Experience BIG, September 5, 2007
A Primer on User Experience
Customer’s Rock!, July 20, 2007
User Experience Primer (PDF)
Creating Outstanding User Experiences Workshop
Managing Innovation Conference, May 16th, 2007
What is the ROI of User Experience?
SDSIC User Experience BIG, April 4, 2007
Product Design meets Product Management
SDSIC Product Management BIG, February 15, 2007
Product Design: Bridging the Gap Between Product Management and Development
STC San Diego, January 10, 2007
2005 Events
Twelve Tips for Developing Successful Products: What Usability can do and how to sell it in your Company
San Diego Computer-Human Interaction SIG, July 2005
What is Software as a Service?
SDSIC SaaS BIG, Del Mar, CA, June 2005
2004 Events
UCD ROI Reporting
San Diego Computer-Human Interaction SIG, Intuit, April 2004
2003 Events
Wireframes
San Diego Computer-Human Interaction SIG, QUALCOMM, November 2003
2002 Events
Integrating Joint Application and User-Centric Design Models
San Diego Computer-Human Interaction SIG, QUALCOMM, May 2002
