Speaking

Upcoming Events

May 22: Customer Experience Special Interest Group, San Diego, CA

June 14: San Diego Software Industry Council, San Diego, CA
June 26: Customer Experience Special Interest Group, San Diego, CA

July 11: Orange County Product Managers, Orange County, CA
July 24: Customer Experience Special Interest Group, San Diego, CA

August 19-22: LPL Financial 2012 Focus Conference, San Diego, CA
August 28: Customer Experience Special Interest Group, San Diego, CA

September 25: Customer Experience Special Interest Group, San Diego, CA

October 23: Customer Experience Special Interest Group, San Diego, CA

2012 Events

America Session 2012
World Trade Center
San Diego, CA
April 18, 2012

Service Excellence Summit 2012, Keynote Speaker
JD Power and Associates
Orlando, Florida
March 14-15, 2012

Certificate in User Experience and Usability
California State University Fullerton, Fullerton, CA
February 18, 2012

 Website Usability LIVE 
TechBiz Connection
Irvine, California
January 18, 2012

2011 Events

Software Development and Evolution Conference 2011
Winnipeg, Canada
October 17 -19, 2011

Ask Watch and Listen (PDF)

UX Design and Agile Development (PDF)

ProductCamp SoCal 2011
Cal State Fullerton’s Mihaylo College of Business, Fullerton, CA
October 15, 2011

Customer Journey Mapping
San Diego Software Industry Council
User Experience Business Information Group
July 14, 2011

Designing Technology for People
Los Angeles IIBA
Disney Consumer Products, Los Angeles, CA
May 17, 2011

How Much UX
PMI San Diego Conference 2011
May 14, 2011

Applying the Theory of Multiple Intelligence to the Online Learning Experience
Bridgepoint Education, San Diego, CA
April 27, 2011

Companies with UX departments
San Diego Computer-Human Interaction
April 20, 2011

What Are YOUR User Experience Requirements?
San Diego Software Industry Council
User Experience Business Information Group
April 7, 2011

Profitability by Customer Experience
OC Product Managers, Orange County, CA
March 30, 2011

Pathways to User Experience
San Diego Computer-Human Interaction
February 16, 2011

2010 Events

ProductCamp SoCal 2
Cal State Fullerton’s Mihaylo College of Business
November 6, 2010

User Experience Balanced Scorecard
San Diego Software Industry Council
User Experience Business Information Group
September 15, 2010

Bridging the Gap between Management and Development Webinar
Creative Good Council High Tech SIG
August 10, 2010

Customer Experience and Emotional Design
San Diego Software Industry Council
User Experience Business Information Group
June 02, 2010

Get It Right: Analytics and User Experience Design
San Diego Software Industry Council
User Experience Business Information Group
March 03, 2010

UCSD CSSA Cognitive Science Conference 2010
January 16, 2010

2009 Events

Human Centered Design: User-Experience Development: Strategy, Tactics, and Maturity Modeling
HCI International 2009, July 22, 2009

white paper (download)

User Experience: Bridging the Gap between Business and Technology
PMI SD Conference, MAY 15, 2009

UX measurements accelerate revenue!
San Diego Software Industry Council
User Experience Business Information Group
June 3, 2009

UX with What You Got: In-sourcing Your User Experience
San Diego Software Industry Council User Experience Business Information Group
March 05, 2009

Architecture from Solution to Enterprise: A necessary evil or effective best practices?
AITP San Diego, February 11, 2009
International Institute of Business Analysis
Business Analyst Role in developing successful User Experience
January 20, 2009 San Diego, CA

2008 Events

Market Aligned User Experience Seminar
Del Mar Doubletree, October 8, 2008

Fuel-efficient User Experience
SDSIC User Experience BIG, September 10, 2008

Achieving Customer Loyalty and Top Line Growth through User Experience Talent Acquisition
SDSIC User Experience BIG, June 4, 2008

User Experience Design
San Diego Chapter of Society for Software Quality, March 27, 2008

Beyond Usability
SDSIC User Experience BIG, March 5, 2008

Mashups! Composite Enterprise Applications
SDSIC Service Oriented Architecture BIG, February 27, 2008

2007 Events

What We Learn from Our Customers
SDSIC User Experience BIG, October 10, 2007

The User is NOT You: Defining Your Users
SDSIC User Experience BIG, September 5, 2007

A Primer on User Experience
Customer’s Rock!, July 20, 2007

Customer Rock’s blog.

User Experience Primer (PDF)

Creating Outstanding User Experiences Workshop
Managing Innovation Conference, May 16th, 2007

What is the ROI of User Experience?
SDSIC User Experience BIG, April 4, 2007

Product Design meets Product Management
SDSIC Product Management BIG, February 15, 2007

Product Design: Bridging the Gap Between Product Management and Development
STC San Diego, January 10, 2007

2005 Events

Twelve Tips for Developing Successful Products: What Usability can do and how to sell it in your Company
San Diego Computer-Human Interaction SIG, July 2005

What is Software as a Service?
SDSIC SaaS BIG, Del Mar, CA, June 2005

2004 Events

UCD ROI Reporting
San Diego Computer-Human Interaction SIG, Intuit, April 2004

2003 Events

Wireframes
San Diego Computer-Human Interaction SIG, QUALCOMM, November 2003

2002 Events

Integrating Joint Application and User-Centric Design Models
San Diego Computer-Human Interaction SIG, QUALCOMM, May 2002