DATE: Thursday, June 14, 2012
TIME: 5:30 pm – 6:00 pm – Registration, Networking and Refreshments, 6:00 pm – 7:30 pm – Program
PLACE: Sheppard Mullin, 12275 El Camino Real, Suite 200, San Diego
FEE: Members – $35.00, Non-members – $45.00
The Customer Experience Revolution – Lessons about different and better from some of the best in customer experience
From their new business leadership book The Customer Experience Revolution – How Companies like Apple, Amazon, and Starbucks have changed business forever, Jeofrey Bean and Sean Van Tyne share their aggregate views of some of the best customer experience companies and the practices that make them better, different, and more valuable than their competitors.
These “experience makers” dominate their industries and change consumers’ lives for the better. They have a different view of interaction between customers and companies and know that great branding, products and services, are not enough to create energized advocates and sustainable profitability.
The experience makers determine, develop and deliver extraordinary experiences. Bean and Van Tyne draw from their research and live interviews with people from Apple, Amazon, and Starbucks along with San Diego-based Skinit, ComplianceMAX and LPL Financial.
“Delivering extraordinary customer experiences is becoming more and more important… We know from the data that people will pay for it.”
J.D. Power & Associates
Purchase your book in advance and Jeof and Sean will sign it after their presentation.