The Customer Experience Revolution in the News
The Takeaway with John Hockenberry
With the announcement on July 29 that retailer Amazon would be adding 7,000 jobs nationwide, Jeofrey Bean appeared on The Takeaway with John Hockenberry to address the question: How has Amazon’s customer service policies contributed to its global success?
WNYC is one of the largest news radio stations in the US with over 1 million listeners and The Takeaway is a unique partnership of global news leaders. It is a co-production of PRI (Public Radio International) and WNYC Radio in collaboration with The New York Times and WGBH Boston.
The Customer Experience Revolution describe how companies like Apple, Amazon and Starbucks creating great experiences that win markets and changes peoples lives forever. Expectations among consumers have risen. You need to be part of the customer experience revolution or your company will be left behind.
Recorded from Orange County User Experience 2012, This video highlights:
1:15 Differences Between Customer Experience And User Experience
2:20 CX Hierarchy
3:30 Measuring Customer Experience
4:05 Ask, Watch & Listen
6:20 Q&A: Makeup Of A Team
Sean Van Tyne’s Articles on UX Zeitgeist
Important books, articles, and topics on user experience design, according to the UX community.
Winning in the Marketplace: How Much User Experience Effort Does It Take?
Know Your User, November 23, 2010
Prioritizing user advocacy from the beginning of a product design process puts users at the center of the process and ensures their needs are foremost in all UX design decisions.
The RCSB Protein Data Bank: redesigned web site and web services
Oxford Journals, October 10, 2010
Website design review conducted at the UX SIG facilitated by Sean Van Tyne…
ProductCamp SoCal: Great Speakers, Content & Attendees
Small Company Big Image, November 8, 2010
Among the excellent presenters were Sean Van Tyne and Jeofrey Bean with “Go ‘Beyond SEO’ with Customer Experiences that increase customer conversions on your web site!“ My favorite insights from this session of website best practices…
Innovative Market Aligned User Experience Seminar Increases Revenue and Customer Satisfaction
Marketwired, September 04, 2008
Bean & Van Tyne successfully solve product development, market value and customer loyalty issues that lead to scalable positive customer experiences and increased revenue.s…
UXnet locales have a home on the web
Lou Rosenfeld Bloug, June 3,2007
Local Ambassadors are there to serve as hubs, networkers, brokers, and ultimately activists to support UX growth on the ground around the world…
A Primer on User Experience
Customer’s Rock!, July 20, 2007
On Friday, July 20, 2007, Customer’s Rock!, a blog about customer experiences, published an interview with Sean Van Tyne. In this interview, Sean discusses some basic definitions of User Experience, the various roles involved, and a high-level overview of the process. Visit the Customer Rock’s blog.
User Experience Primer (PDF)
User Experience 101: How to create a great online experience
Product Management, Marketing, Startups & News 2.0, May 4, 2006
Just like the building profession features civil engineers, architects, interior designers and a multitude of other trades, interfaces require different skill sets. They include professionals skilled in…