Browsing the archives for the Quotes category

Inspire the Creation of Great Experiences

in Culture, Customer Experience, Experience Design, Leadership, Quotes

There’s work and there’s your life’s work. The kind of work that has your fingerprints all over it. The kind of work that you’d never compromise on. That you’d sacrifice a weekend for. You can do that kind of work at Apple. People don’t come her to play it safe. They come here to swim [...]

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The Next Generation of Customer Experience Leaders

in Books, Customer Experience, Event, Experience Design, Quotes

“This is the best business book in years! Bean and Van Tyne do a brilliant job of analyzing what winners do to create a world-class customer experience. They spell out the winning steps so you can implement them in your business. If you want to increase sales and customer satisfaction and, at the same time, [...]

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My New Favorite Quote

in Quotes

“Most regrets, by the way, are acts of omission and not commission. If you do bad things, if you go murder somebody, that would be bad and that would be an act of commission that you would regret. But most everyday, ordinary non-murderers, when they’re 80 years old, their big regrets are omissions.” – Jeff [...]

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