Browsing the archives for the Books category
“Creating an exceptional customer experience is critical to the long term success of business today. The Customer Experience Revolution contains a treasure trove of vignettes highlighting companies that really understand what it takes to improve customer relationships via a stellar experience. Gems and nuggets abound for the savvy business that wants to focus on their [...]
“Across industries we’re approaching the ‘Vortex,’ a feature horizon whereby winning customers and growing business is no longer a function of new features but something else entirely. Filled with accessible and thought-provoking examples, The Customer Experience Revolution demonstrates how organizations both large and small must engage with their customers to prevent commoditization and sustain a [...]
Whitney Quesenbery, author of Storytelling for User Experience and Global UX, says about The Customer Experience Revolution: “Van Tyne and Bean explore case studies of some of today’s most successful companies. As they look at their business, marketing and product design, it becomes clear that the secret to success is to put the entire organization [...]
“This is the best business book in years! Bean and Van Tyne do a brilliant job of analyzing what winners do to create a world-class customer experience. They spell out the winning steps so you can implement them in your business. If you want to increase sales and customer satisfaction and, at the same time, [...]
“Where does your brand begin and end? Where does your marketing stop and delivering online start? With cloud computing, online purchases, SAAS use, and live support in social forums, can you even define where your product experience begins and ends? These days you cannot and should not even try. Successful companies have prospered in response [...]
According to Larry Tesler, “Companies that delight their customers outperform their peers.” We should listen to Larry because he knows what he is talking about. Larry was one of the researchers at PARC (Palo Alto Research Center Incorporated) back in the 70’s. PARC, if you didn’t know, has been responsible for such well known and [...]
Please join Jeofrey Bean, Dr. Joely Gardner and me this Wednesday, January 18th for the TechBiz Connection Website Usability LIVE in Irvine, California: YOU GOT THEM TO YOUR SITE, BUT THEN WHAT? Live Site Reviews to Improve User Experience. It is surprising to find out about what both web designers and marketers often miss, which [...]
“The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.” — Todd Robinson, Founder and Former Chairman, LPL Financial “Companies that delight their customers outperform their peers. This guidebook tells us why and how they do it in industries as diverse as retailing, Smartphone, food service and driver [...]
The Customer Experience Revolution is in the final stages of preparing for press! Now is the time to get your special order for your company’s employees and/or clients for the holiday season. Please order today at Brigantine Media – http://www.raphel.com/osc_catalog/product_info.php?products_id=62. If you would like something extra special for your company like a personalize cover or [...]
The Software Development Evolution Conference 2011 will be giving pre-order vouchers of The Customer Experience Revolution as prizes!
