Browsing the archives for the Books category
“Where does your brand begin and end? Where does your marketing stop and delivering online start? With cloud computing, online purchases, SAAS use, and live support in social forums, can you even define where your product experience begins and ends? These days you cannot and should not even try. Successful companies have prospered in response [...]
According to Larry Tesler, “Companies that delight their customers outperform their peers.” We should listen to Larry because he knows what he is talking about. Larry was one of the researchers at PARC (Palo Alto Research Center Incorporated) back in the 70’s. PARC, if you didn’t know, has been responsible for such well known and [...]
Please join Jeofrey Bean, Dr. Joely Gardner and me this Wednesday, January 18th for the TechBiz Connection Website Usability LIVE in Irvine, California: YOU GOT THEM TO YOUR SITE, BUT THEN WHAT? Live Site Reviews to Improve User Experience. It is surprising to find out about what both web designers and marketers often miss, which [...]
“The Customer Experience Revolution is a book that everyone who wants to succeed in business must read.” — Todd Robinson, Founder and Former Chairman, LPL Financial “Companies that delight their customers outperform their peers. This guidebook tells us why and how they do it in industries as diverse as retailing, Smartphone, food service and driver [...]
The Customer Experience Revolution is in the final stages of preparing for press! Now is the time to get your special order for your company’s employees and/or clients for the holiday season. Please order today at Brigantine Media – http://www.raphel.com/osc_catalog/product_info.php?products_id=62. If you would like something extra special for your company like a personalize cover or [...]
The Software Development Evolution Conference 2011 will be giving pre-order vouchers of The Customer Experience Revolution as prizes!
We sold our first order of The Customer Experience Revolution at last week’s User eXperience Special interest Group! I am happy that it was one of our own UXers that bought the first book! You can order yours at www.cxrevolution.com.
Jeofrey Bean of Del Mar Research and I are putting the final edits on our new book, The Customer Experience Revolution. It will be available January 2012. Jeof and I have interviewed folks who have shared their talents with Xerox PARC, Apple, Google, Netflix, Yahoo!, Amazon.com, JD Powers and more to gain insights into how great companies [...]
