Browsing the archives for the Analytics category

A Modest Increase in Customer Experience can Result in Significant Gains

8 Apr, 2012 in Analytics, Customer Experience by

“Customer experience leaders have more than a 16 percentage point advantage over customer experience laggards in consumers’ willingness to buy more, their reluctance to switch business away, and their likelihood to recommend.” – The Temkin Group  ROI of Customer Experience report This March of 2012 report provides analysis of 10,000 US consumers and 3,000 UK [...]

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FICO World 2011

17 Jul, 2011 in Analytics by

FICO World 2011, the leading international conference on analytic strategies for financial services, is drawing together the world’s leading experts for four value-packed days of fresh ideas and powerful solutions. At FICO World, you’ll discover analytic innovations that can help you uncover new revenue sources in this highly dynamic business and regulatory environment. Hear first [...]

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