Sean is the author of The Customer Experience Revolution with Jeofrey Bean of Del Mar Research. Jeof and Sean interviewed folks who shared their talents with Xerox PARC, Apple, Google, Netflix, Yahoo!, Amazon.com, JD Powers and more to gain insights into how great companies create great experiences. Please visit Brigantine Media for bulk orders and Waterside Productions for international publication rights.

Sean Van Tyne is the User Experience Director at FICO, the global leader for Decision Management solutions, where he provides leaderships for teams across the US, Europe, and Asia designing the next generation enterprise platform for over 80 countries. Prior to FICO, Sean was the AVP of User Experience for Strategy & Technology at LPL Financial, the nation’s leading diversified financial services companies and the largest independent broker/dealer, where he help identify and define new market segments; develop the product management, iterative design, and agile development plan; and provided the vision and evangelized the user experience strategy.

Prior to LPL, Sean was the Director of User Experience and Technical Communications for Marketing and Product Management at Mitchell International, the leading provider of data, software and eBusiness solutions for the automotive insurance, collision repair, and medical claims. Prior to Mitchell, Sean was the Director of Product Design for Medibuy, a global B2B marketplace provider for healthcare buyers and sellers. Sean has consulted and provided insights to companies such as Oracle, Hewitt Packard, Nokia, Kodak, and more.

Sean is the President of the Customer Experience Special Interest Group (www.cxsig.org); the Founder and Advisor of the User Experience Business Information Group for SDSIC (www.sdsic.org);  and an advisor on a number of professional and corporate boards.