Biography

Sean Van Tyne is the the co-author of The Customer Experience Revolution and a sought-after speaker, moderator and facilitator on such topics a customer experience and experience design strategies and design thinking.

Mr. Van Tyne is the User Experience Director at FICO, the global leader for Decision Management solutions, where he provides leaderships for teams across the US, Europe, and Asia. Prior to FICO, Sean was the AVP of User Experience for Strategy & Technology at LPL Financial, the nation’s leading diversified financial services companies and the largest independent broker/dealer, where he help identify and define new market segments; develop the product management, iterative design, and agile development plan; and provided the vision and evangelized the user experience strategy.

Previously, Mr. Van Tyne was the Director of User Experience and Technical Communications for Marketing and Product Management at Mitchell International, the leading provider of data, software and eBusiness solutions for the automotive insurance, collision repair, and medical claims. Prior to Mitchell, Sean was the Director of Product Design for Medibuy, a global B2B marketplace provider for healthcare buyers and sellers.

Mr. Van Tyne is the President of the Customer Experience Special Interest Group,  founding board member of the The Customer Experience Institute and an advisor on numerous professional and corporate boards.