Skip to content

Tag archive for: user research

UserZoom Sponsors UX Boot Camps

Posted in Agile, Design Thinking, and Experience Design

While helping BD Medical Technology redesign their intranet, I got the distinct honor and pleasure of working with the Nielsen Norman Group. NN/g conducted card…

Read MoreUserZoom Sponsors UX Boot Camps

Group Personas

Posted in Experience Design

In some cases, you may only need to define a limited set of primary and secondary personas. It may be important to make the distinction…

Read MoreGroup Personas

Service Design Trends for 2017 – Agile Meets Design Thinking

Posted in Agile, Design Thinking, and Service Design

John Knight posted this a few months ago. I believe that that these 10 trends are worth paying attention to: “…underpin digital transformation across mobile,…

Read MoreService Design Trends for 2017 – Agile Meets Design Thinking

Design Thinking: Divergence and Convergence Cycles

Posted in Design Thinking, and Innovation

  In the creative process, you start with an idea. You explore aspects of that idea – go wide – and diverge into many directions…

Read MoreDesign Thinking: Divergence and Convergence Cycles

Design Thinking: A Brief History

Posted in Design Thinking

You could say the basic principles of Design Thinking have always been around. It was these basic principles that early humans built tools and drew…

Read MoreDesign Thinking: A Brief History

Lean UX

Posted in Agile, Experience Design, Technology, and Voice of the Custostomer

Inspired by Lean and Agile development theories, Lean UX focuses on the actual experience being designed, rather than deliverables (an updated edition came out this…

Read MoreLean UX

Agile UX Remote Usability Testing

Posted in Agile, Analytics, Customer Experience, Experience Design, and UX and Analytics

Usability evaluations assess the degree to which your website, application, product or service can be used by your customers, the efficiency of your solution and…

Read MoreAgile UX Remote Usability Testing

10 Tips for UX Success from Agile Practitioners

Posted in Agile, Experience Design, and Technology

Earlier this year, the Nielsen Norman Group asked Agile practitioners at a UX conference to share tips that have contributed to the success of their…

Read More10 Tips for UX Success from Agile Practitioners

Joint Application Design

Posted in Business Strategy, Customer Experience, Design, Experience Design, Technology, and Voice of the Custostomer

IBM formalized the Joint Application Design process in 1974. In JAD, customers and end-users jointly define and design their solution with the solution provider that…

Read MoreJoint Application Design

Easy to Use: Icons

Posted in Agile, Books, Customer Experience, and Design

Ever visit a website or store or see a sign in a public space that you had no idea what the icon meant? There are…

Read MoreEasy to Use: Icons

%d bloggers like this: