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Tag: team dynamic

2017 Designer to Developer Ratios Trends

Posted in Customer Experience, Design Thinking, Experience Design, and Technology

One of the questions that I get all the time is “What is the best Designer to Developer ratio?” As you can imagine, this can…

Data Science Meets Design Thinking

Posted in Data Science, Data Visualization, and Design Thinking

In the O’Reilly article, Design thinking and data science: Solving problems with data necessitates a diversity of thought, Dean Malmgren from Datascope and Jon Wettersten from IDEO…

The Power of Optimism

Posted in Business Strategy, Career Advice, Culture, Innovation, Leadership, and Life

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill In today’s dynamic markets, teams must…

Service Blueprints – Going Beyond Customer Journey Maps

Posted in Analytics, Customer Experience, Experience Design, and Service Design

Where customer journey maps define your customers – prospects through advocates – touch points with your brand, products and services; service blueprints define the the…

How to Build the Perfect Team

Posted in Business Strategy, and Leadership

In a recent New York Times article, What Google Learned From Its Quest to Build the Perfect Team: New research reveals surprising truths about why…

People over Process and Tools

Posted in Business Strategy, Culture, and Leadership

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is…

25 Best Practices to Employee Engagement

Posted in Culture, Customer Experience, Leadership, Uncategorized, and Voice of the Custostomer

The Temkin Group recently published The Five I’s of Employee Engagement. As recent research has shown us the direct correlation between employee engagement, customer loyalty…

Great Leaders have a Fundamentally Different Understanding of the Company Experience

Posted in Culture, and Leadership

On April 23, 2012, Geoffrey James posted 8 Core Beliefs of Extraordinary Bosses. In this post, Geoff shares that the best managers have a fundamentally…

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