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Tag: Learning

Good Mentor Questions

Posted in Career Advice, Leadership, and Life

Good mentors are important. The best workplaces have formal programs to develop mentoring relationships. LinkedIn has even launched a feature to help you find one. And how to be…

Trust and Loyalty

Posted in Business Strategy, Culture, and Leadership

I have been fortunate to have some great leaders along my path. They seemed to have genuinely cared about me and instilled in me a…

The Four Stages of Learning and Your 30-60-90 Day Plan

Posted in Business Strategy, and Leadership

The Four Stages of Learning suggests that individuals are initially unaware of how little they know, or unconscious of their incompetence – we don’t know…

Tom Friedman’s Five Rules for Surviving our New Economy

Posted in Business Strategy, and Career Advice

From The Wall Street Journals article, Radically Open: Tom Friedman On the Future of Work,Tom Friedman, Pulitzer Prize-winning columnist for The New York Times and author…

How to Build the Perfect Team

Posted in Business Strategy, and Leadership

In a recent New York Times article, What Google Learned From Its Quest to Build the Perfect Team: New research reveals surprising truths about why…

User Experience encompasses all aspects of Your Customers interaction with Your Brand

Posted in Analytics, Brand, Business Strategy, Customer Experience, Experience Design, Product, and Service Design

User experience encompasses all aspects of the end-user’s interaction with the company, its services, and its products. It is an approach that puts the user…

People over Process and Tools

Posted in Business Strategy, Culture, and Leadership

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is…

A Customer Journey Map Workshop

Posted in Brand, Conference, Customer Experience, Customer Insights, and Voice of the Custostomer

Just last week I ran a customer journey map (CJM) workshop at FICO World 2014. I always enjoy the enthusiasm for customers and engagement around…

Brand Driven Behavioral Change

Posted in Brand, Culture, Customer Experience, Experience Design, and Service Design

As organizations are beginning to realize that for long-term growth, you need long-term customers (advocates) and to have customer advocates, who sell your brand for…

Finally, a body of knowledge guide for Product Management and Marketing!

Posted in Books, and Career Advice

The Standard for Product Management and Marketing is Here! The Guide to the Product Management and Marketing Body of Knowledge (ProdBOK) is a comprehensive, easy to…

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