Over the years, I have developed my share of Design vision, missions, goals and strategies. Early in my career, I developed the teams from scratch…
The Design Vision Statement
Posted in Business Strategy, Design, and Leadership
Customer Experience Architect
Posted in Business Strategy, Design, and Leadership
Over the years, I have developed my share of Design vision, missions, goals and strategies. Early in my career, I developed the teams from scratch…
Posted in Agile, Customer Experience, and Experience Design
Your products and services are delivering an experience to your customers regardless if you are consciously managing them. A good experience delights customers and generates…
User story maps are a holistic view of your product backlog. Focus on the target outcomes and identifying the best way to ‘slice’ your MVP.…
Posted in Design, Design Thinking, and Product
The best product development experiences I have had have been when the Product, Design and Development work together. One experience that comes to mind, is…
I have two assumptions: our dependency on technology is only going to increase; and the need for that technology to be ubiquitous or invisible will…
In the O’Reilly article, Design thinking and data science: Solving problems with data necessitates a diversity of thought, Dean Malmgren from Datascope and Jon Wettersten from IDEO…
Design Thinking is an iterative process. In the larger context, we understand then explore then materialize our solution. Every step of the way is iterative.…
You could say the basic principles of Design Thinking have always been around. It was these basic principles that early humans built tools and drew…
My favorite toy as a child was a broken single reflex camera. It served as everything from my Star Trek tricorder to a spaceship for…
Posted in Customer Experience, Design, Design Thinking, Emotional Design, Experience Design, Innovation, Product, Service Design, and Technology
IDEO has been leading the charge on an innovation model built around Design Thinking. In this model, there are three key perspectives: Viability. Is it…