In the O’Reilly article, Design thinking and data science: Solving problems with data necessitates a diversity of thought, Dean Malmgren from Datascope and Jon Wettersten from IDEO…
Tag archive for: experience design
Design Thinking is an iterative process. In the larger context, we understand then explore then materialize our solution. Every step of the way is iterative.…
You could say the basic principles of Design Thinking have always been around. It was these basic principles that early humans built tools and drew…
My favorite toy as a child was a broken single reflex camera. It served as everything from my Star Trek tricorder to a spaceship for…
Viability, Feasibility and Desirability
Posted in Customer Experience, Design, Design Thinking, Emotional Design, Experience Design, Innovation, Product, Service Design, and Technology
IDEO has been leading the charge on an innovation model built around Design Thinking. In this model, there are three key perspectives: Viability. Is it…
Fixing Your UX Debt
Posted in Technology
In The 3-Step Guide to Erasing Your UX Debt, Jack Moffett shares: Step 1: Create and Validate a UX Debt Inventory. Review your support call…
Agile UX Remote Usability Testing
Posted in Agile, Analytics, Customer Experience, Experience Design, and UX and Analytics
Usability evaluations assess the degree to which your website, application, product or service can be used by your customers, the efficiency of your solution and…
Easy to Use: Icons
Posted in Agile, Books, Customer Experience, and Design
Ever visit a website or store or see a sign in a public space that you had no idea what the icon meant? There are…
Jeanne Bliss’s Five CX Competencies Transform Your Experience
Posted in Business Strategy, Customer Experience, Innovation, and Leadership
Jeanne Bliss shares with us in her post Five CX Competencies Transform Your Experience: CUSTOMERS AS ASSETS Your focus is to get leaders to make…
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The Narrowing Effect: Understanding Time Pressure in Customer Experiences
Posted in Customer Experience, and Customer Insights
The Narrowing Effect is a result of not having enough time to make a decision. To manage the stress of time crunches, we focus on…
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