Skip to content

Tag archive for: customer experience

Design Thinking is Iterative and Cyclical

Posted in Design Thinking

Design Thinking is an iterative process. In the larger context, we understand then explore then materialize our solution. Every step of the way is iterative.…

Read MoreDesign Thinking is Iterative and Cyclical

Viability, Feasibility and Desirability

Posted in Customer Experience, Design, Design Thinking, Emotional Design, Experience Design, Innovation, Product, Service Design, and Technology

IDEO has been leading the charge on an innovation model built around Design Thinking. In this model, there are three key perspectives: Viability. Is it…

Read MoreViability, Feasibility and Desirability

Easy to Use: User Experience in Agile Development for Enterprise Software

Posted in Agile, Books, and Experience Design

“The intersection of the customer, user and technology is at the heart of this concise guidebook for developing easy to use software.  That’s exactly where…

Read MoreEasy to Use: User Experience in Agile Development for Enterprise Software

The Third Wave of the Internet is all about the Experience

Posted in Business Strategy, Customer Experience, Event, and Experience Design

In the mid 1990’s there was a common believe of “build it and they will come” when it came to internet businesses. There were investments…

Read MoreThe Third Wave of the Internet is all about the Experience

The Power of Product Thinking

Posted in Experience Design, and Product

In his blog post Why Product Thinking is the next big thing in UX Design: Life’s too short to build something nobody wants… Nikkel Blaase…

Read MoreThe Power of Product Thinking

Experience Design and the Sixth Sense

Posted in Emotional Design, and Experience Design

When designing experiences – regardless if it is for a place or event or product or service – you think about how it will be…

Read MoreExperience Design and the Sixth Sense

Emotion and the Customer Experience go Hand-in-Hand

Posted in Books, Brand, Customer Experience, Emotional Design, and Event

“No purchase is void of emotion. Brands have spent millions attempting to connect positive feelings to a product… Increasingly, brands are striving to bring emotion…

Read MoreEmotion and the Customer Experience go Hand-in-Hand

People Drive Cash, Profit, Assets and Growth… How do you Anticipate Their Needs?

Posted in Design Thinking

In Seeing the Big Picture: Business Acumen to Build Your Credibility, Career, and Company, Kevin Cope, puts People at the center of his 5 Key…

Read MorePeople Drive Cash, Profit, Assets and Growth… How do you Anticipate Their Needs?

Intervention Design and Iterative Prototyping

Posted in Design Thinking, Innovation, Product, and Service Design

You all know my evangelism for iterative prototyping… Well, you can imagine my joy when I saw this month’s Harvard Business Review dedicated to “The…

Read MoreIntervention Design and Iterative Prototyping

Word of Mouth Strategies and Tactics

Posted in Customer Experience, Customer Insights, and Voice of the Custostomer

Source: Modern Comments Customer Feedback Stats From Medipost’s Let’s Rethink How Advertising Works: “As far back as 1966 the phrase “word of mouth advertising” was…

Read MoreWord of Mouth Strategies and Tactics

%d bloggers like this: