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Tag: custmer experience

25 Best Practices to Employee Engagement

Posted in Culture, Customer Experience, Leadership, Uncategorized, and Voice of the Custostomer

The Temkin Group recently published The Five I’s of Employee Engagement. As recent research has shown us the direct correlation between employee engagement, customer loyalty…

The TEDxSanDiego Experience

Posted in conferences, Culture, and Experience Design

TED is a nonprofit devoted to “ideas worth spreading” – amazing talks by remarkable people, free to the world. It started as a conference bringing…

To Maintain Quality, We Must Do Some Pruning

Posted in Customer Experience, Leadership, and Uncategorized

Jason Fried, of 37 Signals, wrote this in his recent blog, Pruning: Making room for something new: “It’s so easy to create (because creating is fun),…

Your Product’s Personality Can Create Meaning, Trust and Loyal Customers – or Not

Posted in Brand, Customer Experience, Emotional Design, Experience Design, and Uncategorized

In their recent post, Emotion Communicates Personality, Forms Relationships and Creates Meaning, Trevor van Gorp and Edie Adams share with us that: “Regardless of whether…

Lessons From Apple: Schedule-driven release produces half-baked products and kills innovation

Posted in Career Advice, Customer Experience, Experience Design, Leadership, and Uncategorized

In the October 29 post by Om Malik, From inside Apple, the Scott Forstall fallout at Gigaom.com,Om shares: “Unlike in the Jobs era, when the…

Big Data, Analytics, SaaS and the Experience

Posted in Analytics, Brand, Experience Design, mobile, Uncategorized, and UX and Analytics

We are seeing the blooming of the Experience Economy in the Information Age. There is so much information we have create Big Data. The trend…

Finding Success with Your Customer Experience: An Interview with Lacey Grey, one of the first Chief Customer Officers in the US

Posted in Customer Experience, and Uncategorized

Lacey Grey is a Customer Management executive and one of the first Chief Customer Officers in the US.   Grey is currently the principal at…

Commit to the Customer – not the Technology

Posted in Books, Customer Experience, Experience Design, and mobile

One of our greatest challenges in designing the best experiences for our customers is not letting the technology limitation determine the customer experience. When organizations…

Customer Experience Balanced Scorecard

Posted in Analytics, Customer Experience, UX and Analytics, and Voice of the Custostomer

An organization’s Balance Scorecard should include customer experience metrics along with productivity, quality, and agility to continuously improve cross-functional business processes that map to your…

Customer Experience is the Only Thing that Matters

Posted in Customer Experience, Experience Design, and Leadership

In Augusts issue of Fast Company magazine, Harley Manning wrote and article entitled “Why Customer Experience Is The Only Thing That Matters.” In this article,…

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