Skip to content

Tag archive for: business acumen

Experience Makers are Memory Makers: Products are now Props and Services are the Stage

Posted in Customer Experience, Experience Design, Product, and Service Design

In The Experience Economy, Pine and Gilmore explain how we are in a new economic era in which mere goods and services are no longer…

Read MoreExperience Makers are Memory Makers: Products are now Props and Services are the Stage

Create a Brilliant Product Roadmap

Posted in Business Strategy, Customer Insights, Leadership, Product, and Technology

Full disclosure, I love Aha! Product Management road-mapping software and have introduced it to several companies. When I saw this post by Brian de Haaff,…

Read MoreCreate a Brilliant Product Roadmap

Viability, Feasibility and Desirability

Posted in Customer Experience, Design, Design Thinking, Emotional Design, Experience Design, Innovation, Product, Service Design, and Technology

IDEO has been leading the charge on an innovation model built around Design Thinking. In this model, there are three key perspectives: Viability. Is it…

Read MoreViability, Feasibility and Desirability

The Power of Optimism

Posted in Business Strategy, Career Advice, Culture, Innovation, Leadership, and Life

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill In today’s dynamic markets, teams must…

Read MoreThe Power of Optimism

Customer Collaboration Over Contract Negotiation

Posted in Agile, Business Strategy, Design, Experience Design, Product, and Technology

Customer Collaboration Over Contract Negotiation is one of the four statements of the Agile Manifesto. If you are a small software company or you are…

Read MoreCustomer Collaboration Over Contract Negotiation

Better Metrics for Measuring Agile Development Success

Posted in Agile, Business Strategy, Experience Design, Leadership, Product, and Technology

The term agile was first coined for this in 2001, in the Manifesto for Agile Software Development.  According to the manifesto Twelve Principles of Agile Software, their highest…

Read MoreBetter Metrics for Measuring Agile Development Success

Marty Cagan and Continuous Discovery and Delivery

Posted in Conference, Customer Experience, Event, Leadership, and Product

I had the honor of hearing Marty Cagan give his talk on The Root Causes of Product Failure at productcamp la yesterday. Many things that…

Read MoreMarty Cagan and Continuous Discovery and Delivery

Value-Driven Design to Value-Centered Design

Posted in Business Strategy, Customer Experience, Design, and Experience Design

Value-Driven Design is a process where the design choices are made to maximize system value rather than to meet performance requirements. Value-Driven Design grew from…

Read MoreValue-Driven Design to Value-Centered Design

Creativity and Innovation

Posted in Design Thinking, and Innovation

There is a world of techniques, methods and process that generate ideas (creativity) and convert those ideas into reality (innovation). They are “tools in a…

Read MoreCreativity and Innovation

Globalization, Internationalization and Localization – What does all it Mean?

Posted in Culture, Customer Experience, Product, and Service Design

I get this one on a regular basis – especially working with global organizations’ product and services design and development. Here is how it breaks…

Read MoreGlobalization, Internationalization and Localization – What does all it Mean?

%d bloggers like this: