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Category archive for: Uncategorized

Form Design Best Practices and Guidelines

Posted in Design, Experience Design, Technology, and Uncategorized

Every day, we fill out forms. At the office to get our work done and at home to take care of our domestic needs. Forms…

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User Experience Manifesto

Posted in Uncategorized

Based on the Agile Manifesto, I would like UX to have its own manifesto. Here is my first draft (below)… I would appreciate feedback. Human-Centered…

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Minimum Viable Product

Posted in Business Strategy, Design, Design Thinking, Innovation, Product, and Uncategorized

A Minimum Viable Product (MVP) center around the business perspective. It asks the question “what is the minimum product I have to build to figure…

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SoCal UX Camp 2015 – Another Success

Posted in Uncategorized

This year’s SoCal UX Camp was another success! Every year this event gets bigger and better. If you have never heard of SoCal UX Camp,…

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Determining the Right Sample Size for Experience Design Evaluation

Posted in Uncategorized

Finding the right sample size is a tradeoff between the number of participants in the study and the ability to detect problems. The larger the…

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Walt Disney’s Enchanted Tiki Room

Posted in Uncategorized

Some of you may know (or have guessed) that I am a big fan of Walt Disney. I consider Disney the ultimate experience maker. When…

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Customer Journey Lessons Learned from Salesforce’s ExactTarget

Posted in Uncategorized

In ExactTarget’s Customer Journey Lessons Learned: Your Guide to Building Lasting Relationships they share: Customers aren’t willing to give their loyalty to brands that don’t…

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Customer-Centric Transformation for Your Organization

Posted in Uncategorized

Being Customer-Centric is no longer a “nice to have.” If you don’t start solving your customers’ future problems now – before they become their current…

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Omni-Channels Never Sleeps

Posted in Uncategorized

Gone are the days of 24 or 48 hour response times. Customers expect instant interactions, whether it is a relevant offer or an answer to…

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2013 Temkin Group Net Promoter Score Benchmark Study

Posted in Uncategorized

Temkin Group just published the Net Promoter Score Benchmark Study, 2013 report. This study of 10,000 U.S. consumers benchmarks Net Promoter® Score (NPS®) for 269 companies across 19 industries. Here…

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