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Category archive for: Service Design

Give the Moment What the Moment Needs

Posted in Career Advice, Customer Experience, Experience Design, Life, Quotes, and Service Design

Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me. …

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The Economics of Net Promoter Temkin Group Report

Posted in Customer Experience, Experience Design, Service Design, and Voice of the Custostomer

The Economics of Net Promoter, published by the Temkin Group, examines the link between NPS and loyalty across 19 industries (airlines, appliance makers, auto dealers,…

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Customer Enchantment: An Interview with Bob Caruso

Posted in Customer Experience, Emotional Design, Quotes, Service Design, and Voice of the Custostomer

Bob Caruso is a Managing Director at Endeavor Management bringing over 20 years’ experience in reinventing, redefining and energizing customer experiences. He’s been a part…

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The Four Customer Experience Core Competencies

Posted in Brand, Culture, Customer Experience, Emotional Design, Experience Design, Leadership, Service Design, and Voice of the Custostomer

In the latest Temkin Insight Report, The Four Customer Experience Core Competencies, it highlights what it takes for an organization to become truly customer-centric. The…

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Good Service Design Breeds Satisfied, Loyal Customers

Posted in Brand, Customer Experience, Experience Design, and Service Design

From Mark Eberman post, A Consistent Experience Is a Better Experience: Service Design on Micro Ecommerce : “Service design, viewed narrowly, is crafting each service…

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