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Category archive for: mobile

Pokémon Go and New Technology Innovation

Posted in Brand, Innovation, mobile, and Technology

Unless you have been living in a cave, you are aware of the Pokémon Go phenomenon. Pokémon Go is a free augmented-reality app from Niantic…

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Considering New Technologies in Designing the Mobile Experience

Posted in Analytics, Customer Experience, Customer Insights, Experience Design, Innovation, and mobile

A phenomenal amount of innovation is happening at the forefront of mobile engagement. From wrist bands to smart pills, we are seeing the use of…

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Customer Experience Design Best Practices for Mobile

Posted in Customer Experience, Experience Design, and mobile

Forrester (and others) have put out some useful tips for designing experiences for mobile including Mobile App Design Best Practices and Best Practices in Mobile…

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The Tablet is now the Preferred Device for Reading and Writing Emails

Posted in Analytics, Brand, Customer Experience, Experience Design, mobile, and Voice of the Custostomer

A new research study finds that majority of iPad owners say it is their preferred device for reading and writing email. The survey was conducted…

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Big Data, Analytics, SaaS and the Experience

Posted in Analytics, Brand, Experience Design, mobile, Uncategorized, and UX and Analytics

We are seeing the blooming of the Experience Economy in the Information Age. There is so much information we have create Big Data. The trend…

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Commit to the Customer – not the Technology

Posted in Books, Customer Experience, Experience Design, and mobile

One of our greatest challenges in designing the best experiences for our customers is not letting the technology limitation determine the customer experience. When organizations…

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