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Category: Leadership

Build a Design Thinking Culture that Creates World-Class Innovations

Posted in Business Strategy, Design Thinking, Innovation, and Leadership

In order to be a top brand, companies need to build a Design Thinking culture that supports world-class innovation. Many organizations are focused on operational…

People over Process and Tools

Posted in Business Strategy, Culture, and Leadership

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is…

Return on Assets, Margins and Velocity

Posted in Business Strategy, and Leadership

Ram Charan, in What the CEO Wants You to Know, shares that: Return on assets = Margin x Velocity The things you are invested in…

Three Keys to Innovation Leadership

Posted in Innovation, and Leadership

Harvard Business School’s Linda Hill, co-author of Collective Genius: The Art and Practice of Leading Innovation, and TED Speaker, with her team conducted extensive research…

The GE–McKinsey Nine-Box Matrix

Posted in Brand, Business Strategy, Leadership, and Product

Large organizations with multiple business units need a way to determine where to invest across all the units. The GE–McKinsey Nine-Box Matrix is a method…

How Many People Are On Your Core Product Team?

Posted in Leadership, and Product

For the last four years, Actuation Consulting, has been conducting market research on what makes  product teams successful. I had the privilege of helping with…

Customer Experience Return on Investment

Posted in Customer Experience, Experience Design, and Leadership

Most of you who read this blog know that there is a tremendous Return on Investment (ROI) for delivering a great experience. But sometimes we…

Conscious Capitalism

Posted in Culture, Leadership, and Life

In my younger artist hippy days, I believe that “money was the root of all evil.” As I got older, I realized that money itself…

Sales, Service and Product Attract, Retain and Grow Customers with Personas and Journey Maps

Posted in Leadership, and Product

Sales job is to find and acquire new customers. Services job is to retain and grow the current clients. Product needs to support both theses…

Leading Innovation

Posted in Innovation, and Leadership

Innovation is a process of discovery according to Leading Your Team into the Unknown, HBR.org. The accomplished innovation leader: Works more by example than by…

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