A new research study finds that majority of iPad owners say it is their preferred device for reading and writing email. The survey was conducted…
Category: Experience Design
Good Service Design Breeds Satisfied, Loyal Customers
Posted in Brand, Customer Experience, Experience Design, and Service Design
From Mark Eberman post, A Consistent Experience Is a Better Experience: Service Design on Micro Ecommerce : “Service design, viewed narrowly, is crafting each service…
The TEDxSanDiego Experience
Posted in conferences, Culture, and Experience Design
TED is a nonprofit devoted to “ideas worth spreading” – amazing talks by remarkable people, free to the world. It started as a conference bringing…
One of the Apple Guidelines for developing applications is to create an application definition statement early in your development effort to help you turn an…
Your Product’s Personality Can Create Meaning, Trust and Loyal Customers – or Not
Posted in Brand, Customer Experience, Emotional Design, Experience Design, and Uncategorized
In their recent post, Emotion Communicates Personality, Forms Relationships and Creates Meaning, Trevor van Gorp and Edie Adams share with us that: “Regardless of whether…
Lessons From Apple: Schedule-driven release produces half-baked products and kills innovation
Posted in Career Advice, Customer Experience, Experience Design, Leadership, and Uncategorized
In the October 29 post by Om Malik, From inside Apple, the Scott Forstall fallout at Gigaom.com,Om shares: “Unlike in the Jobs era, when the…
Big Data, Analytics, SaaS and the Experience
Posted in Analytics, Brand, Experience Design, mobile, Uncategorized, and UX and Analytics
We are seeing the blooming of the Experience Economy in the Information Age. There is so much information we have create Big Data. The trend…
Commit to the Customer – not the Technology
Posted in Books, Customer Experience, Experience Design, and mobile
One of our greatest challenges in designing the best experiences for our customers is not letting the technology limitation determine the customer experience. When organizations…
Customer Experience is the Only Thing that Matters
Posted in Customer Experience, Experience Design, and Leadership
In Augusts issue of Fast Company magazine, Harley Manning wrote and article entitled “Why Customer Experience Is The Only Thing That Matters.” In this article,…
Outside In
Posted in Books, Brand, Customer Experience, and Experience Design
Determining, developing and delivering your customer experience is an Outside-in process. Too many companies make the mistake of thinking that they know what is best…