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Category: Experience Design

The Next Generation of Customer Experience Leaders

Posted in Books, Customer Experience, Event, Experience Design, and Quotes

“This is the best business book in years! Bean and Van Tyne do a brilliant job of analyzing what winners do to create a world-class…

Companies that delight their customers outperform their peers

Posted in Books, Customer Experience, and Experience Design

According to Larry Tesler, “Companies that delight their customers outperform their peers.” We should listen to Larry because he knows what he is talking about.…

Experience Design Meeting Guidelines

Posted in Career Advice, and Experience Design

  Set the stage – describe the role (and the persona if it relevant to the design) and the scenario with a focus on the…

At the Heart of Experience Design are the Designers and Testing

Posted in Experience Design

If you are designing experiences for services then you will need service designers. If it is a space or counter experience then it may include…

Order is Everything when Designing Experiences

Posted in Experience Design

When iteratively designing and evaluating experiences, the order in which you do this is very important. It starts with content – you must have the…

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