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Category: Event

Marty Cagan and Continuous Discovery and Delivery

Posted in Conference, Customer Experience, Event, Leadership, and Product

I had the honor of hearing Marty Cagan give his talk on The Root Causes of Product Failure at productcamp la yesterday. Many things that…

The Third Wave of the Internet is all about the Experience

Posted in Business Strategy, Customer Experience, Event, and Experience Design

In the mid 1990’s there was a common believe of “build it and they will come” when it came to internet businesses. There were investments…

How Do You Design Great Solutions for People?

Posted in Customer Experience, Customer Insights, Event, and Experience Design

We can only design great solutions for people when we have a deep and detailed knowledge of their needs. Each new generation of solutions improves…

Do You Have the Right User Experience Strategy and are You Spending Your UX Dollars Wisely?

Posted in Business Strategy, Customer Experience, Event, Experience Design, and Voice of the Custostomer

Forrester Research, research has shown that 70% of projects fail due to lack of user experience and every dollar invested in UX brings 100 dollars…

Emotion and the Customer Experience go Hand-in-Hand

Posted in Books, Brand, Customer Experience, Emotional Design, and Event

“No purchase is void of emotion. Brands have spent millions attempting to connect positive feelings to a product… Increasingly, brands are striving to bring emotion…

Recent Study shows that when UX Works Closely with Product Teams, Organizations have Superior Results

Posted in Business Strategy, Event, and Product

There is more research that shows organizations that involve user experience professionals early and often in the product lifecycle have superior results. According to The…

SoCal UX Camp 2015 UX Design and Agile Development Presentation Video

Posted in Conference, Customer Experience, Design, Event, and Experience Design

SoCal UX Camp, it is a free, user-driven, collaborative “unconference” for User Experience Designers, Research Analysts, and students held in Southern California. It is a…

SDL Innovation 2014 Keynote Video Now Available to Public

Posted in Customer Experience, Event, and Innovation

Last summer, Jeof and I were the closing keynote speakers at SDL Innovation 2014. It was a great event in the heart of downtown San…

The Comic Con Experience

Posted in Culture, and Event

There were a lot of people this year! Since its beginnings in 1970, Comic-Con International: San Diego has grown into the world-wide phenomena of over…

The Secret to Success to Creating an Excellent Customer Experience

Posted in Books, Customer Experience, Event, and Uncategorized

Whitney Quesenbery, author of Storytelling for User Experience and Global UX, says about The Customer Experience Revolution:  “Van Tyne and Bean explore case studies of…

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