Skip to content

Category archive for: Culture

The Power of Optimism

Posted in Business Strategy, Career Advice, Culture, Innovation, Leadership, and Life

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill In today’s dynamic markets, teams must…

Read MoreThe Power of Optimism

Globalization, Internationalization and Localization – What does all it Mean?

Posted in Culture, Customer Experience, Product, and Service Design

I get this one on a regular basis – especially working with global organizations’ product and services design and development. Here is how it breaks…

Read MoreGlobalization, Internationalization and Localization – What does all it Mean?

People over Process and Tools

Posted in Business Strategy, Culture, and Leadership

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is…

Read MorePeople over Process and Tools

Conscious Capitalism

Posted in Culture, Leadership, and Life

In my younger artist hippy days, I believe that “money was the root of all evil.” As I got older, I realized that money itself…

Read MoreConscious Capitalism

The Role of Information Technology in the Digital Customer Experience Revolution

Posted in Analytics, Culture, Customer Experience, Design, Experience Design, Innovation, and Leadership

Information Technology (IT) refers to anything related to computing technology, such as your computer network, hardware and software that connect you to the Internet, and…

Read MoreThe Role of Information Technology in the Digital Customer Experience Revolution

The Comic Con Experience

Posted in Culture, and Event

There were a lot of people this year! Since its beginnings in 1970, Comic-Con International: San Diego has grown into the world-wide phenomena of over…

Read MoreThe Comic Con Experience

Color and Designing the Customer Experience – Some Basics

Posted in Brand, Color, Culture, Customer Experience, Emotional Design, and Experience Design

About 50% of our brain’s pathways are devoted to vision. Our retinas contain 150 million light-sensitive rod and cone cells that connect to the brain.…

Read MoreColor and Designing the Customer Experience – Some Basics

And One More Thing… Realizing a Vision of Innovation through Customer Experience

Posted in Culture, Customer Experience, and Innovation

“And one more thing…” is a phrase Steve Jobs famously used in making announcements of products towards the end of his presentations. Steve Jobs also…

Read MoreAnd One More Thing… Realizing a Vision of Innovation through Customer Experience

Brand Driven Behavioral Change

Posted in Brand, Culture, Customer Experience, Experience Design, and Service Design

As organizations are beginning to realize that for long-term growth, you need long-term customers (advocates) and to have customer advocates, who sell your brand for…

Read MoreBrand Driven Behavioral Change

Customer-Centric Culture = Employee-Engaged Organization

Posted in Books, Brand, Culture, and Customer Experience

I recently heard Joseph Jaffe, author of Z.E.R.O.: Zero Paid Media as the New Marketing Model, speak at a conference and discuss the combined forces…

Read MoreCustomer-Centric Culture = Employee-Engaged Organization

%d bloggers like this: