Skip to content

Category: Conference

Marty Cagan and Continuous Discovery and Delivery

Posted in Conference, Customer Experience, Event, Leadership, and Product

I had the honor of hearing Marty Cagan give his talk on The Root Causes of Product Failure at productcamp la yesterday. Many things that…

ProductCamp SoCal Saturday, October 24, 2015 at EventPlex in Anaheim

Posted in Conference, Design Thinking, Experience Design, Innovation, Leadership, and Product

ProductCamp SoCal is a free, user-driven, collaborative unconference for product managers, marketers and designers in Southern California. It is a one-day gathering of product professionals…

SoCal UX Camp 2015 UX Design and Agile Development Presentation Video

Posted in Conference, Customer Experience, Design, Event, and Experience Design

SoCal UX Camp, it is a free, user-driven, collaborative “unconference” for User Experience Designers, Research Analysts, and students held in Southern California. It is a…

A Customer Journey Map Workshop

Posted in Brand, Conference, Customer Experience, Customer Insights, and Voice of the Custostomer

Just last week I ran a customer journey map (CJM) workshop at FICO World 2014. I always enjoy the enthusiasm for customers and engagement around…

Christmas Came Early!

Posted in Books, Conference, and Customer Experience

“Christmas came early” was the subject of a recent email I received from friend/colleague, Rob Scruggs. Rob had just gotten his special bulk order of…

SDL Innovate 2014 Keynote Session – The Customer Experience Revolution

Posted in Books, Brand, Conference, Customer Experience, Customer Insights, Experience Design, Innovation, Leadership, and Service Design

Jeofrey and I shared our aggregate views of what makes the best customer experience companies better, different, more profitable and sustainable at the SDL Innovate…

%d bloggers like this: