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Category: Career Advice

Tom Friedman’s Five Rules for Surviving our New Economy

Posted in Business Strategy, and Career Advice

From The Wall Street Journals article, Radically Open: Tom Friedman On the Future of Work,Tom Friedman, Pulitzer Prize-winning columnist for The New York Times and author…

The Power of Optimism

Posted in Business Strategy, Career Advice, Culture, Innovation, Leadership, and Life

“A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.” – Winston Churchill In today’s dynamic markets, teams must…

The Customer Experience Revolution – The Trailer

Posted in Books, Career Advice, conferences, Customer Experience, Customer Insights, Emotional Design, Experience Design, Innovation, and Leadership

It has been an exciting year for Jeof and I and The Customer Experience Revolution this month. We had a great time as Closing Keynotes…

Finally, a body of knowledge guide for Product Management and Marketing!

Posted in Books, and Career Advice

The Standard for Product Management and Marketing is Here! The Guide to the Product Management and Marketing Body of Knowledge (ProdBOK) is a comprehensive, easy to…

Give the Moment What the Moment Needs

Posted in Career Advice, Customer Experience, Experience Design, Life, Quotes, and Service Design

Chris Bryant, at ProductCamp SoCal last year, said “Give the moment what the moment needs” I jotted this down and it really stuck with me. …

Lessons From Apple: Schedule-driven release produces half-baked products and kills innovation

Posted in Career Advice, Customer Experience, Experience Design, Leadership, and Uncategorized

In the October 29 post by Om Malik, From inside Apple, the Scott Forstall fallout at,Om shares: “Unlike in the Jobs era, when the…

Great Leaders Facilitate Innovation with Encouragement

Posted in Career Advice, Culture, and Leadership

In their August 20 post this past week, To Encourage Innovation, Eradicate Blame, Ken and Scott Blanchard share that “We know that the most innovative…

Experience Design Meeting Guidelines

Posted in Career Advice, and Experience Design

  Set the stage – describe the role (and the persona if it relevant to the design) and the scenario with a focus on the…

Why I Network

Posted in Career Advice

Several years ago I had the best job! I loved the company. I loved the folks I worked with. I loved what I was doing.…

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