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Category archive for: Books

Easy to Use: Icons

Posted in Agile, Books, Customer Experience, and Design

Ever visit a website or store or see a sign in a public space that you had no idea what the icon meant? There are…

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UX Boot Camp for Agile Development Early Bird Registration

Posted in Agile, Books, Conference, Experience Design, and Product

OK, the new book on UX design and Agile development should be out later this week. We are in the final edits now with the publisher (more…

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Easy to Use: User Experience in Agile Development for Enterprise Software

Posted in Agile, Books, and Experience Design

“The intersection of the customer, user and technology is at the heart of this concise guidebook for developing easy to use software.  That’s exactly where…

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Emotion and the Customer Experience go Hand-in-Hand

Posted in Books, Brand, Customer Experience, Emotional Design, and Event

“No purchase is void of emotion. Brands have spent millions attempting to connect positive feelings to a product… Increasingly, brands are striving to bring emotion…

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New Online Course uses The Customer Experience Revolution

Posted in Books

Jeofrey Bean and I had fun last weekend. We visited the studios at California State University, Fullerton to record a presentation for the new online…

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Christmas Came Early!

Posted in Books, Conference, and Customer Experience

“Christmas came early” was the subject of a recent email I received from friend/colleague, Rob Scruggs. Rob had just gotten his special bulk order of…

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So what is the Difference between Customer Experience and User Experience?

Posted in articles, Books, Customer Experience, and Experience Design

This is one of the most frequent questions that Jeof and I get. If you have read our book or heard us speak than you…

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SDL Innovate 2014 Keynote Session – The Customer Experience Revolution

Posted in Books, Brand, Conference, Customer Experience, Customer Insights, Experience Design, Innovation, Leadership, and Service Design

Jeofrey and I shared our aggregate views of what makes the best customer experience companies better, different, more profitable and sustainable at the SDL Innovate…

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The Customer Experience Revolution – The Trailer

Posted in Books, Career Advice, conferences, Customer Experience, Customer Insights, Emotional Design, Experience Design, Innovation, and Leadership

It has been an exciting year for Jeof and I and The Customer Experience Revolution this month. We had a great time as Closing Keynotes…

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Why there is so much Bad Design?

Posted in Books, Customer Experience, Design, Emotional Design, Experience Design, Innovation, and Service Design

I am a firm believer in the Human-Centered Design Process. So, why are there so many bad designs? Here’s why: There was never a Designer…

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