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Category: Architecture

System Response Time and Feedback Guidelines

Posted in Architecture

  There is no industry standard for application response time1. How long someone is willing to wait is only relevant in the context of how…

Hick–Hyman Law and Design

Posted in Analytics, Architecture, Customer Experience, Design, Experience Design, and Service Design

Psychologists William Edmund Hick and Ray Hyman define “the time it takes for a person to make a decision as a result of the possible choices he or…

Getty Center Parking Garage Barrier Bars

Posted in Architecture, Color, Customer Experience, Emotional Design, and Experience Design

Located in Los Angeles, California, the Getty Center is a museum that specializes in pre-20th-century European paintings, drawings, illuminated manuscripts, sculpture, and decorative arts; and…

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