Easy to Use: User Experience Design in Agile Development for Enterprise Software
“Most user experience literature today focuses on consumer experiences but what if your customer and your end-user are different people? In B2B situations, that’s exactly the case. In Easy to Use, Sean Van Tyne takes on the complex topic of agile software development for enterprise software and unleashes his expertise in user experience and design thinking. The result is an easy to understand, easy to implement, and easy to use guide to creating simple yet effective enterprise applications.” – Steve Craig, Director of Products & Experience at Mitek
The Customer Experience Revolution
Now in its third printing
A revolution is underway, a shift in dynamic that has changed the consumer-business relationship forever. This “Customer Experience Revolution” is the subject of this book by Jeofrey Bean and Sean Van Tyne. This book is essential reading for anyone wanting to understand how businesses are evolving in this new century. To learn more, please visit www.cxrevolution.com.
Purchase The Customer Experience Revolution from Brigantine Media or any seller of fine books.
The Guide to the Product Management and Marketing Body of Knowledge
Many of the leading voices in the product management profession collaborated closely with working product managers to develop The Guide to the Product Management and Marketing Body of Knowledge (the ProdBOK® Guide). This effort was enhanced by project management, user experience, and business analyst thought leaders who further defined and optimized several essential working relationships that improve product manager effectiveness.
It was an honor to work with Greg Geracie and the team on this guide. I provided the introduction to user experience (UX) for product management; describing the integration of UX activities into the overall product management process; and describing UX methods for product managers.
Corporate User-Experience Maturity Model Human Centered Design
Springer Berlin / Heidelberg, 2009, Volume 5619/2009, pages 635-639
User experience encompasses all aspect of a persons experience with an organization’s services and products. Organizations may or may not be aware of their customers’ experience with their services or products and give different degrees of attention to developing and managing their customers’ experiences. These degrees of attentions given to their customer experience can be measured and charted by phases or stages along a continuum of dedication or maturity. Based on the Capability Maturity Model Integration and the Corporate Usability Maturity, this paper presents a model of user experience maturity by level based on an organizations dedication of resources, budget, and process integration. buy book