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Month: September 2015

Build a Design Thinking Culture that Creates World-Class Innovations

Posted in Business Strategy, Design Thinking, Innovation, and Leadership

In order to be a top brand, companies need to build a Design Thinking culture that supports world-class innovation. Many organizations are focused on operational…

People over Process and Tools

Posted in Business Strategy, Culture, and Leadership

The first line of the Agile Manifesto is “Individuals and interactions over processes and tools.” My interpretation – and my experience – of this, is…

Intervention Design and Iterative Prototyping

Posted in Design Thinking, Innovation, Product, and Service Design

You all know my evangelism for iterative prototyping… Well, you can imagine my joy when I saw this month’s Harvard Business Review dedicated to “The…

SoCal UX Camp 2015 UX Design and Agile Development Presentation Video

Posted in Conference, Customer Experience, Design, Event, and Experience Design

SoCal UX Camp, it is a free, user-driven, collaborative “unconference” for User Experience Designers, Research Analysts, and students held in Southern California. It is a…

SDL Innovation 2014 Keynote Video Now Available to Public

Posted in Customer Experience, Event, and Innovation

Last summer, Jeof and I were the closing keynote speakers at SDL Innovation 2014. It was a great event in the heart of downtown San…

The Customer Experience Revolution on Real Talk Radio

Posted in Customer Experience

Welcome to Real Talk San Diego! “The Business of Life in America’s Finest City” Real Talk San Diego airs weekdays from 10-noon and 1-2pm on…

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