With the announcement on July 29 that retailer Amazon would be adding 7,000 jobs nationwide, Jeofrey Bean appeared on The Takeaway with John Hockenberry to address the question: How has Amazon’s customer service policies contributed to its global success? WNYC is one of the largest news radio stations in the US with over 1 million listeners … Read more
Art, music, writing or product design all follow the same creative process. If you are designing visual experiences, listening experiences, reading experience or technology experiences, the process is the same. In Glenn Reid blog, What it’s Really Like Working with Steve Jobs, he explains that: “Iteration. It’s the key to design, really. Just keep improving … Read more
Customer satisfaction (CSAT) is a measure of how products and/or services meet customer expectation. Organizations ask their customers whether their product and/or service have met expectations using a rating scale to measure. It is essential in today’s experience economy for businesses to effectively manage customer satisfaction. CSAT is now a key differentiator and increasingly becoming … Read more
Located in Los Angeles, California, the Getty Center is a museum that specializes in pre-20th-century European paintings, drawings, illuminated manuscripts, sculpture, and decorative arts; and 19th- and 20th-century American and European photographs. It is named after famed oilman J. Paul Getty who’s trust funds it. The center is best known for its architecture, gardens, and … Read more
We all want advocates. But advocates just don’t happen – you have to earn them. There needs to more then just consistency and trust for advocacy. To convert your loyal customers to raving fans you must consistently deliver a great experience – better than everyone else… First Time Customers Someone may try your product and/or … Read more