Whitney Quesenbery, author of Storytelling for User Experience and Global UX, says about The Customer Experience Revolution:
“Van Tyne and Bean explore case studies of some of today’s most successful companies. As they look at their business, marketing and product design, it becomes clear that the secret to success is to put the entire organization behind creating an excellent customer experience at every point. The book is full of both cautionary tales and inspirational stories.”
Jeof and I will be sharing these secrets as Keynote Speakers at JD Power and Associates Service Excellence Summit March 14-15.
As JD Power put it, “Now more than ever, volatility, uncertainty, and ambiguity are a part of daily life. Combining these dynamics with ever-more empowered consumers creates an unprecedented business environment that we all must compete in—the ‘New Norm.’”
With more than 40 years of industry expertise, J.D. Power brings us some of the best thinking, vision, and leadership to help us pave the way for companies to link the human realities of today’s market with business strategy and profit. And Jeof and I are honor to be a part of this monumental event.
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Sean Van Tyne
Sean’s passion is propagating great experiences and making life better.
International speaker, best-selling author and advisor, Sean is an industry leader that helps organizations on their design strategy, operations, and process to deliver innovative solutions with best-in-class experiences to increase customer loyalty and advocacy that creates sustainable long-term revenue.
Sean lectures at the Rady School of Management, UCSD; is an Advocate for the Design Forward Alliance, promoting the values of design and design thinking for better outcomes in business, education, and government; and is a member of the Advisory Board for Thinking Engines, an IoT company helping organizations monitor environmental abnormalities in properties to help provide real time assurance while mitigating risks.
Sean Van Tyne is the author of Easy to Use 2.0: User Experience Design in Agile Development for Enterprise Software, co-author of The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever, and a contributing author for The Guide to the Product Management and Marketing Body of Knowledge (the ProdBOK® Guide).
Sean is currently working on another book, speaking at events and providing strategic leadership advisement to organizations that values people and long-term growth.
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