Whitney Quesenbery, author of Storytelling for User Experience and Global UX, says about The Customer Experience Revolution:
“Van Tyne and Bean explore case studies of some of today’s most successful companies. As they look at their business, marketing and product design, it becomes clear that the secret to success is to put the entire organization behind creating an excellent customer experience at every point. The book is full of both cautionary tales and inspirational stories.”
Jeof and I will be sharing these secrets as Keynote Speakers at JD Power and Associates Service Excellence Summit March 14-15.
As JD Power put it, “Now more than ever, volatility, uncertainty, and ambiguity are a part of daily life. Combining these dynamics with ever-more empowered consumers creates an unprecedented business environment that we all must compete in—the ‘New Norm.’”
With more than 40 years of industry expertise, J.D. Power brings us some of the best thinking, vision, and leadership to help us pave the way for companies to link the human realities of today’s market with business strategy and profit. And Jeof and I are honor to be a part of this monumental event.