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Month: February 2012

The Next Generation of Customer Experience Leaders

Posted in Books, Customer Experience, Event, Experience Design, and Quotes

“This is the best business book in years! Bean and Van Tyne do a brilliant job of analyzing what winners do to create a world-class…

Customer Experience Satisfaction, Loyalty and Advocacy Questions

Posted in Customer Experience

When measuring your customer experience, there are three questions that you may ask your customer that will give you insight into their satisfaction, loyalty and…

Customer Experience, Brand and that Emotional Connection

Posted in Books, Brand, Customer Experience, and Emotional Design

“Where does your brand begin and end? Where does your marketing stop and delivering online start? With cloud computing, online purchases, SAAS use, and live…

Companies that delight their customers outperform their peers

Posted in Books, Customer Experience, and Experience Design

According to Larry Tesler, “Companies that delight their customers outperform their peers.” We should listen to Larry because he knows what he is talking about.…

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