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Date archive for: September 2011

The Customer Experience Revolution

Posted in Books, and Uncategorized

Jeofrey Bean of¬†Del Mar Research¬†and I are putting the final edits on our new book, The Customer Experience Revolution. It will be available January 2012.…

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Customer Experience and Creating a Voice of the Customer Program

Posted in Customer Experience

Vovici, provider of enterprise feedback management solutions, has an exclusive whitepaper, Getting Behind the Customer Experience Wheel, where they describe how to create a Customer…

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