The user experience encompasses all aspects of a visitor’s interaction with the company’s services, products, and website. It is critical to the company’s success to provide excellent prospect and customer experiences.
This objective puts the user at the center of the design process—incorporating user concerns and advocacy from the beginning—and dictates that the needs of the user should be foremost in any design decisions.
To meet the exact needs of the customer and to deliver simple, elegant solutions that are a joy to experience goes beyond giving customers what they say they want and merely providing a checklist of features. You must have a strong understanding of your market needs and the target audience of your solution.
You must also map the market and business needs to the solution’s design.
Ensure consistent brand and messaging throughout the design. In many regards, your user experience is your brand. You must develop an understanding of what motivates your users and manage their expectations while consistently representing your brand and message throughout their experience with your company, services, and products.
This blog series is based on the article Beyond SEO: Driving Customer Attraction, Retention, and Top-Line Growth