Skip to content

Month: April 2010

Customer Experience Management

Posted in Customer Experience

Customer Experience Management (CEM) is a strategy that focuses organizations around the needs of their customers. Moving customers from satisfied to loyal to advocate. As…

Customer Experience

Posted in Customer Experience

A customer’s perception of an organization is formed from their interaction across multiple-channels. Customer experience is the sum of all experiences a customer has with…

Why I Network

Posted in Career Advice

Several years ago I had the best job! I loved the company. I loved the folks I worked with. I loved what I was doing.…

%d bloggers like this: