Skip to content

Building the Right Thing, Building it Right, Building it Fast

Posted in Agile, Business Strategy, Innovation, and Technology

Markets are changing faster than ever. We are living Moore’s Law. In 1965, Intel co-founder, Gordon Moore, noticed that the number of transistors per square…

Read MoreBuilding the Right Thing, Building it Right, Building it Fast

Kano Model

Posted in Business Strategy, Customer Experience, Experience Design, and Innovation

A product or service feature will drift over time from a delightful innovation to a basic need. The drift is driven by customer expectations and…

Read MoreKano Model

Form Design Best Practices and Guidelines

Posted in Design, Experience Design, Technology, and Uncategorized

Every day, we fill out forms. At the office to get our work done and at home to take care of our domestic needs. Forms…

Read MoreForm Design Best Practices and Guidelines

Brand Leaders Deliver Exceptional Experiences

Posted in Customer Experience, Experience Design, and Technology

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect…

Read MoreBrand Leaders Deliver Exceptional Experiences

Before You Write Your Requirements, Create a Prototype

Posted in Agile, Design Thinking, Experience Design, and Technology

Prototype your ideas before you develop them. Use prototypes to solicit feedbacks from subject matter experts to ensure you are solving the right problem, to…

Read MoreBefore You Write Your Requirements, Create a Prototype

Crafting Experiences for The Enterprise

Posted in Agile, Customer Experience, Experience Design, and Technology

In 2007, I wrote an article for Pragmatic Marketer magazine entitled “Easy to Use for Whom: Defining the Customer and User Experience for Enterprise Software.”…

Read MoreCrafting Experiences for The Enterprise

User Story Maps

Posted in Agile, and Product

User story maps are a holistic view of your product backlog. Focus on the target outcomes and identifying the best way to ‘slice’ your MVP.…

Read MoreUser Story Maps

Death of the Password with Better Authentication Design

Posted in Customer Experience, Experience Design, Service Design, and Technology

I recently attended Jared Spool’s presentation “Insecure & Unintuitive: How We Need to Fix the UX of Security.” If you haven’t heard Jared speak then…

Read MoreDeath of the Password with Better Authentication Design

Product Management and Design Working Together

Posted in Design, Design Thinking, and Product

The best product development experiences I have had have been when the Product, Design and Development work together. One experience that comes to mind, is…

Read MoreProduct Management and Design Working Together

Customer Experience, User Experience and Agile

Posted in Agile, Customer Experience, Experience Design, Product, and Technology

I was recently interviewed by Carlos Marquez, CEO at Connexa. He was looking for clarity around Agile development and the roles that Customer Experience and…

Read MoreCustomer Experience, User Experience and Agile

%d bloggers like this: