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Driving Business Value with Data Storytelling and Data-Driven Design

Posted in Data Science, and Design

I am honored to be sharing the stage with Karen Dietz, TEDx Speaker, author of Business Storytelling for Dummies and Master Storyteller at the San…

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Sometimes You Need to Show the Seams: Ubiquitous, Invisible and Seamless to Seamful Design

Posted in Design, Experience Design, and Technology

Mark Weiser gave us the concepts of ubiquitous and invisible computing.  Ubiquitous – available to us anytime and everywhere – and Invisible – we don’t see…

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Human-Human Interaction is Still a Thing

Posted in Service Design, Technology, and UX and Analytics

I have two assumptions: our dependency on technology is only going to increase; and the need for that technology to be ubiquitous or invisible will…

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Where do your best ideas come from? How do you choose ideas to pursue?

Posted in Design, Design Thinking, and Experience Design

  Last week was the 5th annual San Diego Startup Week. I had the honor of speaking on UX and Agile at Moniker Warehouse and…

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Fogg’s Seven Strategies to Influence Behavior in Experience Design

Posted in Customer Insights, Data Science, and Experience Design

According to Dr. BJ Fogg, founder of the Persuasive Tech Lab at Stanford University and the Fogg Behavioral Model, persuasive technology uses seven strategies to influence…

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Experience Design, Machine Learning and the Platinum Rule

Posted in Analytics, Experience Design, UX and Analytics, and Voice of the Custostomer

The Golden Rule or law of reciprocity is the principle of treating others as one would wish to be treated. It is a maxim of altruism seen in many religions and cultures. Simply…

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Like Optimism, Happiness is a Good Thing, too

Posted in Culture, and Life

As I have discuss the virtue of optimism, Rebecca Temsen, a blogger at Self Development Secrets, reached out to me and shared this post on happiness.…

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Here comes the User Experience Manifesto on Portofino Media

Posted in Agile, and Experience Design

I sat down with Armond Mehrabian, host of Portofino Media, to talk about the User Experience Manifesto. In past episodes we delved into Design Sprints and Agile…

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User Experience Manifesto 1.7

Posted in Experience Design

I want to thank everyone for the feedback we got on our first draft of the UX Manifesto. Here is my updated thoughts: Human-Centered over…

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User Experience Manifesto

Posted in Uncategorized

Based on the Agile Manifesto, I would like UX to have its own manifesto. Here is my first draft (below)… I would appreciate feedback. Human-Centered…

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