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Pokémon Go and New Technology Innovation

Posted in Brand, Innovation, mobile, and Technology

Unless you have been living in a cave, you are aware of the Pokémon Go phenomenon. Pokémon Go is a free augmented-reality app from Niantic…

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Easy to Use is Out!

Posted in Agile, Conference, Experience Design, and Product

I am happy to share that you can now purchase Easy to Use: User Experience in Agile Development for Enterprise Software at Amazon CreateSpace or…

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UX Boot Camp for Agile Development Early Bird Registration

Posted in Agile, Books, Conference, Experience Design, and Product

OK, the new book on UX design and Agile development should be out later this week. We are in the final edits now with the publisher (more…

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Marty Cagan and Continuous Discovery and Delivery

Posted in Conference, Customer Experience, Event, Leadership, and Product

I had the honor of hearing Marty Cagan give his talk on The Root Causes of Product Failure at productcamp la yesterday. Many things that…

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Easy to Use: User Experience in Agile Development for Enterprise Software

Posted in Agile, Books, and Experience Design

“The intersection of the customer, user and technology is at the heart of this concise guidebook for developing easy to use software.  That’s exactly where…

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Calm Technology

Posted in Customer Experience, and Experience Design

The terms “calm computing” and “calm technology” were coined in 1995 by PARC Researchers Mark Weiser and John Seely Brown in reaction to the increasing complexities that information technologies…

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Personas, Journey Maps, Service Blueprints, and Innovation

Posted in Customer Experience, Customer Insights, Design Thinking, Experience Design, Innovation, Product, and Service Design

Personas Personas help you specify the context of use by identifying the people who will use your solution, what they will use it for, and…

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Jeanne Bliss’s Five CX Competencies Transform Your Experience

Posted in Business Strategy, Customer Experience, Innovation, and Leadership

Jeanne Bliss shares with us in her post Five CX Competencies Transform Your Experience: CUSTOMERS AS ASSETS Your focus is to get leaders to make…

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Service Blueprints – Going Beyond Customer Journey Maps

Posted in Analytics, Customer Experience, Experience Design, and Service Design

Where customer journey maps define your customers – prospects through advocates – touch points with your brand, products and services; service blueprints define the the…

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How True Innovation Happens When Usability Informs Technology at Google

Posted in Customer Experience, Customer Insights, Experience Design, and Innovation

From think with Google, Mobile App Development: How to Create a Useful App: “Our user-centric thinking guided us even as we began developing our app,…

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